Telecommut
Why You'll Love This Role
As Account Management at Cole International, you will play a key role in strengthening relationships with our existing clients. By working closely with our valued clients, you’ll contribute to their success while growing your career in a dynamic industry. This role allows for creativity, relationship building, and the opportunity to work within a supportive team focused on proactive solutions. This role can be located in Calgary or Edmonton.
What We Offer
- Competitive compensation package
- Opportunity for career development and internal growth
- A company culture rooted in trust, collaboration, and proactive problem-solving
- Support for continued education and professional growth
- Travel opportunities to meet and connect with clients
- A team that values a “family feel” within a global business
- Build and maintain relationships with existing Cole clients through regular contact, both in person and virtually
- Identify new opportunities within the client base, collaborating closely with various departments
- Solicit feedback from clients regarding service performance, resolve concerns, and ensure ongoing satisfaction
- Manage client expectations, providing clear guidance on policies and procedures
- Actively participate in RFPs, quoting, and responding to client proposals
- Develop in-depth client profiles and manage the “Know Your Client” (KYC) initiative, ensuring that all relevant data is entered into Cole’s CRM
- Introduce and promote new services and initiatives, such as customs clearance, freight forwarding, compliance programs, and electronic payment options
- Organize and contribute to client appreciation events and educational seminars
- Meet a modest annual revenue target by identifying and capitalizing on growth opportunities
- Collaborate with internal teams to provide the best client experience
- Completion of Grade 12, with post-secondary education as an asset
- 8+ years of continuous experience within the logistics industry
- A background in operations for freight and/or customs brokerage
- Strong problem-solving skills, with the ability to navigate complex client needs
- Excellent communication and presentation skills
- Strong organizational skills, with the ability to work independently
- Proficiency with computer systems and CRM tools
- Valid class 5 driver’s license
- Bilingual (English/French) would be an asset
Ready to drive client success and grow with a company that values trust, creativity, and collaboration? Apply now and include the hashtag #ColeCareers within your application submission.
