Telecommut
- Respond promptly to requests from guests and other departments.
- Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
- Replace guest amenities and supplies in rooms.
- Replace dirty linens and terry with clean items.
- Make beds and fold terry.
- Clean bathrooms in line with hotel standards, using the correct chemicals and adhering to the safety protocols established within the department.
- Remove trash, dirty linen, and room service items.
- Check that all appliances are present in the room and in working order.
- Straighten desk items, furniture, and appliances.
- Dust, polish, and remove marks from walls and furnishings.
- Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway).
- Responsible for cleaning all assigned rooms efficiently, ensuring each room is thoroughly cleaned within a 27-minute timeframe.
- Promptly respond to all room service requests within an 8-minute timeframe, ensuring a high level of customer satisfaction and efficiency. For full-service requests, response time should not exceed 15 minutes.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Support team to reach common goals.
- Follow all company safety and security policies and procedures.
- Report any maintenance problems, safety hazards, accidents, or injuries.
- Complete safety training and certifications; properly store flammable materials.
- Ensure uniform and personal appearances are clean and professional.
- Maintain confidentiality of proprietary information.
- Ensure adherence to quality expectations and standards.
- Clean and make ready the list of rooms given to you according to company standards.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Stand, sit, or walk for an extended period.
- Perform other reasonable job duties as requested by Supervisors and Managers.
