Telecommut
About the Role:
As a File Tester, you'll be a key part of Navia's Imports team, ensuring client data flows smoothly and accurately into our systems. You'll become a subject matter expert in our import processes, working closely with clients, brokers, and internal partners to keep file feeds accurate and running smoothly, and play an important role supporting day-to-day operations as well as cross-functional projects.
What You'll Do
- Process eligibility, deduction, and open enrollment files across all Navia benefit plans
- Retrieve and manage incoming files via SFTP
- Identify file discrepancies and communicate them clearly to clients
- Collaborate with the Imports team to meet daily processing goals
- Investigate and resolve discrepancies in individual files or plan data
- Partner with Account Managers and clients to resolve outstanding discrepancies
- Work with internal partners, brokers, and clients to build and maintain file feeds
- Provide a consistently high level of service to internal and external stakeholders
- Take on additional responsibilities as needed to support the team
What We're Looking For:
- Bachelor's degree preferred
- Strong Excel skills, including data manipulation
- A self-motivated, independent approach to work
- Excellent attention to detail
