October 1, 2001

Norpak Handling of Port Hope, ON is pleased to announce they have received ISO 9001:2000 certification. Fewer than 100 companies have reached this level of recognition in Canada thus far.

ISO 9001:2000 requires a considerably different approach to quality assurance from past programs. Norpak’s Manager of Innovation and Special Projects, Bob Mercer explains: “This program not only gives us the work instructions and inspection procedures you expect but it also demands continuing improvements. It is not a one shot approach to quality assurance. We must constantly look for ways to improve. Everybody in the company has to be a part of the process. It provides Norpak with a widely recognized selling feature for our products”.

Mr. Mercer, along with Norpak’s team of internal auditors- Beverly Rudderham, Mike Hepburn, Bob Stewart and Terry Bone were responsible for the successful ISO implementation. The work was undertaken in near record time over a 10 month period. Norpak is already experiencing the benefits the new system has to offer.

Norpak Handling is Canada's fastest growing systems integrator. Established in 1990, Norpak is the only major materials handling company with offices across Canada. Besides it’s head office in Port Hope, service centres are located in Vancouver and Montreal. Norpak promotes excellence in system implementation through teaming arrangements with world beating technology suppliers in Canada, the United States, Australia and Europe. Norpak has a reputation for providing outstanding customer service and value-engineered solutions to their customers' unique requirements.

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