Telecommut
For Companies
For Advisors
For Members
About Us
Contact Us
WellNet On TapEmployer PortalMember PortalProvider Portal
Our Offerings
For Companies
For Advisors
For Members
About Us
Contact Us
WellNet On TapEmployer PortalMember PortalProvider Portal
Customer Care Advocate
As a national healthcare management firm, WellNet creates lower cost level-funded and self-funded health insurance plans for companies offering employee benefits. With less margin, more technology and a frictionless member experience, our PPO plans,
Reference Based Pricing options, and Hybrid plans lower healthcare expenses today and limit increases tomorrow. WellNet finally helps businesses and their members take back the profits from traditional health insurance companies.
Reports To
Manager Advocate Services
Key Responsibilities
The Customer Care Advocate ensures front-line client satisfaction to all parties; Members/Providers/Clients in a call center setting environment.
Key Activities
- Answer inbound calls from Multiple call queues
- Review plan benefit to determine unique plan provisions for call handling
- Interfacing with providers to provide benefit plan details and updating member insurance information
- Claim Status for providers/members
- Manage tasks with timely follow-up, which involves interaction with members, providers, and other vendors. Ensuring complete resolution of call
- Outreach for information needed to complete claims processing
- Documentation of all calls and follow up items
- Overpayment resolution
- New Hire/Open Enrollment assistance
- Other Support Duties as needed
- This is an in-person position located in Trevose, PA
- College degree- minimum Associates degree
- Previous experience in a call center desired, but not required
- Experience in health insurance industry a plus
- Working knowledge of Microsoft Office
- Has a strong sense of professionalism and personal accountability
- Strong Communication skills and phone etiquette
- Highly effective listening skills
- Problem solving
- Optimism
- Accountability
- Respect
- Intelligence
- Hustle
- Adaptability
- Building long-termrelationships
Get to Know WellNet
https://wellnet.com/about-us/
Check out our Educational Videos and Success Stories !
Located in Feasterville-Trevose, PA, 19053
We look forward to receiving your application!
Please send an email to [email protected] and include a letter of interest and resume.
Apply For This Job Apply With LinkedIn
Share This Job Opening
OUR OFFERINGS
WellNet +My Advocacy
FOR COMPANIES
For CompaniesCase Studies & Resources
FOR ADVISORS
For AdvisorsNetwork PartnersContent & Resources
FOR MEMBERS
For Members
About Us
Who We AreCareersContact UsPrivacy Policy
RESOURCES
Machine Readable Files
Member Services (267) 348-3492
Sales (267) 348-3503
