Telecommut
About the Company
Shipside Solutions is seeking an enthusiastic and customer-focused Virtual Event & Occasion Planner to join its growing remote team. This entry-level opportunity is ideal for individuals who enjoy helping others, have a passion for travel, and want the flexibility to work from anywhere while creating memorable travel experiences for clients.
About the Role
The Virtual Event & Occasion Planner assists clients in planning vacations, cruises, and special travel experiences. This role involves providing exceptional customer service, researching travel options, coordinating bookings, and guiding clients throughout the planning process to ensure a seamless and enjoyable experience.
Location: Philadelphia, Pennsylvania (Remote)
Key Responsibilities
Customer Service & Client Support
- Provide friendly, professional customer service via phone, email, and messaging platforms.
- Guide clients through travel planning, answering questions and providing personalized recommendations.
- Build strong customer relationships by delivering exceptional service throughout the booking process.
- Resolve booking inquiries and provide timely follow-up support.
Travel Planning & Coordination
- Assist clients with booking cruises, resorts, flights, vacation packages, and special travel experiences.
- Research destinations, accommodations, travel deals, and itineraries based on client preferences.
- Review travel itineraries, payment schedules, and required travel documentation.
- Ensure bookings are completed accurately and efficiently.
Organization & Administration
- Maintain accurate customer records and booking information.
- Utilize travel booking platforms and customer relationship management tools.
- Monitor project timelines and ensure all travel arrangements meet client expectations.
- Keep communication organized and consistent throughout each client's journey.
Collaboration & Continuous Learning
- Stay informed about travel destinations, industry trends, and promotional offers.
- Learn new booking systems and customer service best practices.
- Collaborate with team members to deliver exceptional customer experiences.
- Contribute to a positive, supportive, and travel-focused team culture.
Qualifications
Required
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service abilities.
- Basic computer proficiency and willingness to learn new software.
- Strong organizational skills and attention to detail.
- Positive attitude with the ability to work independently in a remote environment.
- Passion for travel and helping others create memorable experiences.
Preferred
- Previous customer service or hospitality experience.
- Familiarity with travel booking platforms or reservation systems.
- Experience working remotely or in virtual customer support environments.
- Interest in event planning, tourism, or travel coordination.
Benefits
- Fully remote work environment.
- Flexible work schedule.
- Competitive commission-based compensation.
- Travel discounts and industry perks.
- Entry-level opportunity with training provided.
- Professional development and career growth opportunities.
- Supportive and collaborative team culture.
Ideal Candidate
This opportunity is ideal for individuals who:
- Enjoy helping people plan meaningful travel experiences.
- Have strong communication and relationship-building skills.
- Thrive in flexible, remote work environments.
- Are organized, detail-oriented, and customer-focused.
- Want to build a career in travel planning, customer service, or hospitality.
Equal Opportunity Employer
Shipside Solutions is committed to creating an inclusive workplace where all qualified applicants receive equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
