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Key Responsibilities
- Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment.
- Provide technical support for hardware, software, operating systems, and network-related issues.
- Diagnose and resolve technical problems quickly to minimize business downtime.
- Monitor and maintain network performance, security, and system reliability.
- Manage user accounts, email systems, passwords, and access permissions.
- Perform regular software updates, system backups, and preventive maintenance.
- Maintain IT asset inventories, licenses, and technical documentation.
- Assist in implementing new hardware, software, and technology solutions.
- Coordinate with external vendors and service providers for advanced technical support when necessary.
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 2–5 years of experience in IT support, desktop support, or system administration.
- Strong knowledge of Windows operating systems, Microsoft 365, networking, and hardware troubleshooting.
- Experience with cybersecurity practices, data backup solutions, and endpoint protection.
- Familiarity with cloud-based services and enterprise IT environments is an advantage.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Strong communication and customer service abilities.
- Technical troubleshooting and diagnostic expertise
- Strong knowledge of IT infrastructure and networking
- Excellent communication and interpersonal skills
- Time management and multitasking abilities
- Attention to detail and commitment to service excellence
At Baka Pozd Business Consultancy, technology is a key driver of business success and client satisfaction. This IT Support Engineer position in Toronto offers an excellent opportunity to advance your technical career while working in a collaborative, innovative, and professional consultancy environment.
