Telecommut
Summary
Serves as the initial point of contact for multiple hospitals via the hospital switchboards. Responsible for responding promptly to internal and external customer inquiries, transferring calls to appropriate areas and managing various emergency response codes/plans. Ensures prompt and accurate contact with customers via standardized scripts and procedures. Delivers world-class customer service in a high-stressed, fast-paced work environment. Monitors various alarm systems, makes appropriate overhead announcements to respective locations when needed, and documents/logs emergency response codes and alarms. Dispatchs emergency response requests by following established procedures, which may include contacting 9-1-1.
Minimum Qualifications
Other information:
Proficiency in the following modalities within 240 hours of training: Customer Service and Emergency Response. Maintains appropriate logs. 1 years of previous customer service and/or emergency response experience. Basic experience using Microsoft office or other computerized systems.
Must have the ability to demonstrate critical thinking, be self-motivated, have proven ability to multi-task between various systems, support service objectives and high stress emergency code response as well as show empathy in appropriate situations.
Education
Essential:
- HS Graduate or Equivalent GED
Education equivalent experience:
Required
- High School or Equivalent
BayCare Health System, Customer Communications-HSS
Location: BayCare System Office West
Status: Full Time, Exempt: No
Shift Hours: 2:00pm - 10:30pm Sun - Thurs
Shift: Shift 4
Shift 1 = Days, 2 = Evenings, 3 = Nights, 4 = Varies
Weekend Work: Every
On Call
How often will this team member be working remotely? Never
Equal Opportunity Employer Veterans/Disabled
