Telecommut
Introduction:
Robertson is seeking a skilled IT - Business Analyst II to join our client in support of an existing vacancy.
Contract Period: 12 months
Pay Rate: Starting from $34 per hour
Location: Halifax, NS
Location Type: Hybrid
Business Hours: Monday-Friday; Core business hours
Job Responsibilities:
- Handle sensitive issues to ensure a high level of customer satisfaction
- Provide clear and detailed verbal and written communication to business areas regarding inquiry resolution
- Identify customer needs, clarify information, conduct research, and provide appropriate solutions or alternatives
- Meet individual and team quality and efficiency targets
- Apply premium payments and deposits accurately to policies
- Facilitate updates to payment methods, including banking details and pre-authorized payments
- Process financial transactions such as wires, refunds, suspense clearing, premium offsets, and chargebacks
- Respond to general billing and policy change inquiries in a timely manner
- Conduct detailed research and maintain accurate policy histories to support issue resolution
- Support project execution by tracking deliverables, timelines, and key milestones
- Assist in user acceptance testing (UAT), including test execution, defect tracking, and validation of results
- Document and maintain business processes, workflows, and standard operating procedures
- Support change management and organizational readiness activities for new initiatives and client services
- Coordinate with stakeholders to manage dependencies and ensure alignment across teams
- Assist in preparing project materials, status updates, and reporting for leadership
- Identify opportunities for process improvements and support implementation of optimized workflows
- IT Degree required
- 2-3 years of Experience in Business Analyst
- Project Coordination (Execution, organize tracking)
- Supporting Operations
- Documentation and building process document
- Coordinating and communicating with stakeholders
- Operational excellence
- Nice-to-have Skills
- Bilingual (English/French) considered an asset
- Health and Dental Insurance
- Building reports and Power BI and SQL knowledge
Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.
We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.
Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.
