Telecommut
About the Company
Rexford Industrial Realty Inc. is a leading real estate company committed to delivering exceptional service and innovative solutions to clients across the United States. We believe outstanding customer experiences begin with responsive communication and dedicated support. Our remote workforce plays a vital role in ensuring customers receive timely assistance while enjoying a flexible and collaborative work environment.
About the Role
Rexford Industrial Realty Inc. is seeking a Remote Chat Support Representative to provide professional and efficient customer support through live chat channels. This fully remote position is ideal for individuals with strong written communication skills who enjoy helping customers solve problems in a fast-paced digital environment.
As a Chat Support Representative, you will respond to customer inquiries, resolve issues, document interactions accurately, and work closely with internal teams to ensure an excellent customer experience. Paid training is provided to help you succeed in the role.
Key Responsibilities
- Respond to customer inquiries through live chat in a timely and professional manner.
- Provide accurate information regarding products, services, and customer requests.
- Resolve customer concerns while maintaining a positive customer experience.
- Escalate complex issues to the appropriate departments when necessary.
- Document customer interactions and maintain accurate support records.
- Follow established customer service policies and quality standards.
- Manage multiple chat conversations simultaneously while maintaining accuracy.
- Collaborate with team members to improve customer support processes.
- Meet productivity, response time, and customer satisfaction goals.
Required Skills
- Excellent written communication and grammar skills.
- Fast and accurate typing ability.
- Strong customer service and problem-solving skills.
- Ability to multitask in a fast-paced environment.
- Good attention to detail and organizational skills.
- Basic computer proficiency and familiarity with online communication tools.
- Ability to work independently while maintaining productivity.
- Positive attitude and willingness to learn new systems and processes.
- Strong time management and adaptability.
Qualifications
- High school diploma or equivalent required.
- Previous customer service, chat support, or administrative experience is preferred but not required.
- Experience using live chat platforms or CRM software is an advantage.
- Reliable high-speed internet connection and a dedicated home workspace.
- Ability to work remotely within the United States.
- Must be legally authorized to work in the United States.
Benefits
- Competitive salary
- Paid training program
- Fully remote work environment
- Flexible work schedule
- Career development and advancement opportunities
- Supportive and collaborative team culture
- Ongoing learning and professional development
- Work-life balance with remote flexibility
Equal Opportunity Employer
Rexford Industrial Realty Inc. is an Equal Opportunity Employer and is committed to creating an inclusive workplace where all employees are treated with dignity and respect. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local laws.
