Telecommut
VP, People Ops Shared Services
Apex Service Partners — People Operations
FUNCTION
People Operations
REPORTS TO
Chief People Officer
LOCATION
Tampa, FL or Dallas, TX
TYPE
Full-Time
- Exempt
Founded in 2019, Apex Service Partners is the nationwide leader in residential home services — HVAC, plumbing, and electrical — operating in 40+ states with 150+ locations, 12,000+ team members, and $3B+ in annual revenue. We’ve closed 300+ acquisitions and we’re just getting started.
At Apex, People Operations isn’t a support function — it’s a strategic differentiator. You can’t outsource a technician. Our mission is to be the best employer in the trades, and the infrastructure we build in People Ops makes that possible at scale.
The Opportunity
We’re hiring a VP of People Ops Shared Services to build and run the centralized HR engine that powers 150+ locations across the country. This role exists for one reason: to absorb the technical complexity of HR — payroll, benefits, compliance, HRIS, compensation, labor, and M&A integration — so that field HR and operational leaders can stay focused on what matters most locally: talent, culture, and performance.
You’ll build scalable systems and playbooks that ensure consistent, compliant, high-quality HR execution across every market we operate in — today and as we continue to grow aggressively through acquisition and organic expansion.
This is a hands-on, high-ownership role reporting directly to the Chief People Officer. The right person is excited by scale, energized by complexity, and has a proven track record of building shared services that field teams actually love to use.
What You’ll Own
Shared Services Infrastructure
- Lead centralized delivery of Payroll, Benefits Administration, Compensation & Total Rewards, HRIS/HR Technology, Labor & Employment Law, and M&A HR Integration
- Build and maintain scalable SOPs and playbooks that create “one way, every day” execution across 150+ locations
- Reduce variance in HR operations without removing local accountability — your job is to make field HR’s job easier, not bigger
- Audit current-state HR workflows and identify what should be absorbed centrally vs. owned locally; execute the transition with minimal disruption
- Drive measurable improvement in HRIS data integrity, payroll accuracy, benefits enrollment, and time-to-process across all functions
- Partner with Tech Services on a multi-year HR technology roadmap; evaluate vendors, consolidate platforms, and optimize the HR stack
- Own the HR integration playbook for acquired companies — target full Shared Services onboarding within 5 business days of close
- Ensure new partner companies are integrated into benefits, payroll, HRIS, and compliance programs quickly and cleanly, minimizing burden on Regional teams
- Lead multi-state labor law and compliance strategy; build proactive monitoring systems in partnership with Legal
- Assess employment legal exposure and develop systems to mitigate risk before it becomes liability
- Build and develop a lean, high-performing Shared Services team with a genuine service culture
- Provide clear scorecards, coaching, and IDPs for direct reports; develop internal talent for future opportunities
- Be a trusted partner to field HR leaders and operational executives — solving real problems fast
- Conduct a full audit of all Shared Services functions (Payroll, Benefits, HRIS, Comp, Labor, M&A integration): document current state, gaps, redundancies, and quick wins
- Visit markets weekly; meet every regional People Ops leader and key field operators to understand pain points and build trust
- Map HR workflows currently handled locally that belong centrally; deliver a prioritized transition roadmap to the CPO by Day 90
- Assess all vendor relationships (payroll, benefits, HRIS) for savings, consolidation opportunities, and risk
Must-Haves
- 10+ years of progressive HR experience with deep, hands-on expertise across at least 4 of: Payroll, Benefits, HRIS, Compensation, Labor/Employment Law, M&A HR Integration
- Proven track record building or scaling HR shared services in a multi-site, decentralized environment (100+ locations or equivalent)
- Experience integrating acquired companies into HR systems and programs at speed — M&A is in your DNA
- Strong working knowledge of multi-state labor law, compliance, and employment risk
- Fluency in HRIS platforms (Workday, UKG, ADP, or similar); comfortable owning the HR tech roadmap
- Data-driven: you set KPIs, build dashboards, and manage to metrics — not instinct
- Scrappy and resourceful: you build efficiently, don’t over-engineer, and get things done
- Prior experience in home services, trades, or other high-volume, blue-collar industries
- Experience in a PE-backed or rapidly acquiring company
- Prior P&L exposure or operational business partnership at the regional or divisional level
- Compensation: Competitive base salary, annual bonus, and equity participation in one of the fastest-growing companies in the trades
- Benefits: Medical, dental, vision, ancillary insurances, competitive PTO, sick days, holidays, and 401(k) with matching
- Location: Tampa, FL or Dallas/Fort Worth, TX (preferred). Hybrid flexibility after onboarding.
- Travel: Heavier in the first 6 months (~50–60%) to build market relationships; normalized to every 2–3 weeks thereafter
- Growth: Real equity upside in an industry leader with less than 2% market share and $3.4B in recent equity investment — the runway here is significant
