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The Sales Assistant will be accountable for providing outstanding customer service through operational administration supporting the team and stores sales goals. Through product knowledge and acute operational competence, the FENDI Sales Assistant crafts an outstanding client experience and reinforces the Brand dedication to excellence.
Responsibilities
- Facilitate in the flawless client experience by warmly greeting clients upon arrival and sharing relevant information regarding health and safety protocols.
- Assist clients by answering questions and helping facilitate a flawless experience to bridge the wait time and time in boutique.
- Maintain flow of traffic to ensure adequate service levels.
- Proactively communicate what the client should expect in terms of wait time, in-boutique experience, etc. Set realistic expectations with clients.
- Provide outstanding customer service in maintaining store outlook communication and answering stores phones.
- Supports sales team to help drive sales performance, client retention, client prospects, client birthday anniversary special occasion.
- Acts as a liaison between client and client advisors at POS.
- Product launches, pre-sales, reservations, deposits, and client credit card organization
- Develop and maintain detailed product knowledge to enhance and improve the quality of the client experience.
- Processes client shipments, consignments, transfers, and stock.
- Align with all loss prevention procedures to ensure integrity of inventory.
- Pack shipments securely, following required specifications.
- Supports stock team with processing all parcel shipments with the designated carrier; FedEx/UPS/USPS/Messenger services
- Maintain shipping supplies and prioritize inventory.
- Minimum of 1 year experience in a luxury selling environment.
- Excellent interpersonal skills; the ability to communicate effectively both verbally and in writing.
- A natural problem-solver, who is also intuitively analytical and creative
- Act with integrity and business maturity, always keeping the client in mind
- Outstanding attention to detail and organizational skills.
- Ability to use POS system and inventory management functions.
- Ability to work in a collaborative team environment.
- Ability to lift boxes/weight up to 10lbs plus.
- 50% physical labor
- Must have flexible availability, some nights, weekends, and holidays
At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.
The base compensation for this role is $27 hourly plus commission. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.
