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Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The Business Systems Analyst (BSA) for the Forms Free Teller (FFT) application plays a critical role in enabling seamless, paperless branch operations by translating business needs into functional and technical requirements for the FFT platform. The BSA acts as the key liaison between Branch Operations, Technology Delivery, Architecture, and downstream applications to ensure FFT supports efficient, compliant, and user‑friendly teller workflows.
Key Responsibilities
- Requirements Gathering & Business Analysis
- Engage with Branch Operations, Product Owners, and Customer Experience teams to understand branch workflows and identify opportunities for digitization within FFT.
- Document business processes, usability needs, teller pain points, and regulatory requirements.
- Create user stories, acceptance criteria, use cases, process flows, and FFT‑specific functional specifications.
- Analyze the impact of changes on teller workflows, downstream systems, audit logging, and customer experience
- Solution Design Support
- Work with architecture and development teams to define the optimal technical solution that aligns with business objectives.
- Participate in design discussions, impact assessments, and system integration planning.
- Support API requirements, data mapping, and downstream/upstream system alignment.
- Stakeholder Communication
- Act as the primary liaison between business partners and IT teams, ensuring consistent communication and shared understanding.
- Manage requirement walkthroughs, approvals, and sign-offs.
- Testing & Validation
- Develop test scenarios and support QA in validating the solution.
- Perform UAT coordination, defect triage, and requirement traceability.
- Ensure delivered features meet the accepted criteria and business objectives.
- Project Execution & Support
- Support project planning, sprint activities, backlog grooming, and change management.
- Assist in readiness activities, documentation, training materials, and post‑implementation support.
- Deep understanding of branch banking workflows, teller operations, and regulatory requirements.
- Strong skills in workflow mapping, process analysis, and user‑centered design.
- Experience with API requirements, integration patterns, and multi‑system interactions.
- Excellent communication and stakeholder‑management skills across business and technical teams.
- Proficiency with Agile practices and tools like Azure DevOps / Jira.
- Business requirements documents (BRD)
- Functional specifications / system requirement documents (FRD/SRD)
- User stories and acceptance criteria
- Process flows, data mapping, and sequence diagrams
- Test scenarios, traceability matrices, and UAT support material
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
