Telecommut
Position Summary:
Self-Inspecting room Attendants clean guest rooms as assigned ensuring the hotel’s established standards of cleanliness. The Self-Inspecting Room Attendant is responsible for reporting any maintenance deficiencies and handling guest’s requests or complaints, ensures the confidentiality and security of all guest rooms.
Salary $18.50/hr
Responsibilities
Essential Job Functions:
- Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
- Clean assigned guest rooms by priority.
- Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
- Maintain carts, caddies and hallways clean at all times.
- Empty trash containers and recycling bins.
- Remove all dirty terry and replace with clean par.
- Remove soil linens form bed, sofa, rollaway, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
- Clean bathrooms, make up beds up to standards, high dusting, refrigerator, vacuum outside rooms
- Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers and other amenities.
- Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, coffee maker, TV and remote, as well as cable box.
- Realign furniture to floor plan.
- Clean patios, balcony and patio furniture.
- Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside drawers.
- Check under bed(s), chairs and sofa for debris and remove dirty sheets from sofa beds if present.
- Inspect condition of all furniture for tears, rips or stains; report any damages to maintenance through Alice.
- Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones.
- Inspect condition of amenities on desk, drawers and guest service directory and replace designated amounts at proper locations in room.
- Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.
- Update status of rooms in Alice, phone or assignment sheet.
- Return and restock cart at end of shift.
- Handle guest complaints, ensuring guest satisfaction.
- Report any damages or maintenance problems through Alice.
- Knowledgeable of hotel fire and emergency procedures.
- Adhere to Lost and Found policy including key control.
- Successful completion of the training process.
- Other essential room cleaning duties as operations change in the future.
Qualifications/Skills:
To perform this job successfully, the team member will possess the abilities or aptitudes to perform each task proficiently, with or without reasonable accommodation.
Essential:
- Ability to satisfactorily communicate with guests, co-workers and management.
- Ability to be a self-inspector.
- The Ability to use the systems and equipment provided by the resort, this includes and is not limited to the use of Alice, radios, and/or other communication devices.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
- Ability to exert physical effort consistent with cleaning an industry standard number of rooms per shift (approximately 14 check outs and 30 light service rooms).
- Punctuality and regular and reliable attendance.
- Interpersonal skills and the ability to work well with co-workers and guests.
- Ensure security of any assigned keys and provided equipment.
- Ensure sign in and out of all devices.
- Report and log all maintenance issues requests in Alice.
- Turn over any lost & found items to housekeeping.
- One - two years prior experience in cleaning hotel guest rooms.
- Prior guest relations training.
- Knowledge of proper chemical handling.
- High School graduate or equivalent vocational training
- Endure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping.
- Ability to lift, bend, stoop, push or pull heavy loads. Requires lifting bundles of linen weighing up to 50 lbs.
- Ability to push and pull vacuums and wheeled carts weighing up to 100 lbs.
