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Position Summary
Partners Community Health (PCH) is seeking an Admissions Coordinator to oversee and coordinate all aspects of resident admissions, transfers, and discharges. This role serves as the primary point of contact for Ontario Health atHome, prospective residents and families, community partners, and external agencies involved in resident transitions.
Working collaboratively with the Director of Care and the interdisciplinary team, the Admissions Coordinator ensures a seamless, resident-centered experience throughout the admission, transfer, and discharge process while maintaining compliance with applicable legislation, regulations, and organizational policies.
Key Responsibilities
Admissions, Transfers & Discharges
- Coordinate and facilitate the admission process for all new residents.
- Maintain external waitlists and internal transfer request lists.
- Review applications and ensure responses are completed within required regulatory timelines.
- Collaborate with the Director of Care and interdisciplinary leaders to assess and approve applications, including complex admissions.
- Complete admission agreements, collect required documentation and consents, and support residents and families through the decision-making process.
- Prepare and maintain resident business files and admission records.
- Work closely with Ontario Health atHome regarding bed availability, admissions, and placement updates.
- Coordinate internal resident transfers and room changes while considering resident compatibility and preferences.
- Ensure all admissions, transfers, and discharges are communicated promptly to internal departments and external service providers.
- Coordinate resident discharge processes, including support for families and transition planning.
- Conduct discharge interviews with residents and families to support continuous improvement.
- Complete room readiness checks and coordinate with housekeeping, nursing, and maintenance teams to ensure accommodations are prepared before resident arrival.
- Maintain accurate bed census information and occupancy reporting.
- Participate in admission care conferences and interdisciplinary meetings.
- Complete all required education and training in accordance with the Fixing Long-Term Care Act, 2021 and Ontario Regulation 246/22.
- Conduct tours for prospective residents and their families.
- Provide information and guidance regarding the long-term care placement and admission process.
- Build and maintain positive relationships with residents, families, healthcare providers, community agencies, and external partners.
- Act as a key resource for prospective residents and families throughout their transition journey.
- Address concerns and complaints related to admissions, transfers, and discharges in a timely and professional manner.
- Support resident and family satisfaction by ensuring a welcoming and positive admission experience.
- Participate in committees and organizational initiatives as required.
- Perform other related duties as assigned.
Education & Certifications
- Diploma in Social Service Work, Social Services, Healthcare Administration, or a related field required.
- Registration as a Social Service Worker (RSSW) or Registered Social Worker (RSW) is considered an asset.
- Minimum of three (3) years of experience in long-term care, healthcare admissions, resident services, discharge planning, or a related role.
- Experience working with Ontario Health atHome, hospital discharge planning, or long-term care placement processes is considered an asset.
- Experience supporting residents and families through complex care transitions is preferred.
- Strong knowledge of long-term care legislation, regulations, and admission processes.
- Excellent communication, interpersonal, and customer service skills.
- Ability to build strong relationships with residents, families, healthcare professionals, and community partners.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Ability to work independently while collaborating effectively within an interdisciplinary team.
- Strong problem-solving and conflict-resolution skills.
- Proficiency with electronic records systems and Microsoft Office applications.
- Demonstrated commitment to resident-centered care and service excellence.
PCH is an equal opportunity employer and is committed to Equity, Diversity, Inclusion and Anti-Racism. We believe diverse and inclusive teams support strong decision making, fosters a culture of belonging and allows us to better serve our people, residents, and community. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we are committed to providing accommodations and will work with employees to meet their needs through the recruitment process. If you are a person with a disability and require assistance during the application process, please let us know. We embrace an inclusive work environment and welcome members of all backgrounds, experiences, and perspectives to apply.
To learn more about PCH, visit our website here: https://partnerscommunityhealth.ca/
To learn more about Wellbrook Place, the new long-term care homes and seniors hub, click here: https://www.partnerscommunityhealth.ca/wellbrook-place/
Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.
