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As a Service Advisor, you’ll be at the center of our service operations—coordinating customer requests with our field technicians and ensuring work is scheduled and completed efficiently. From managing service calls and dispatching technicians to organizing schedules and ensuring timely follow-ups, your role is essential to keeping operations running smoothly. If you thrive in a fast-paced environment where problem-solving, customer communication, and teamwork come together, this is your opportunity to make a real impact.
Key Responsibilities:
- Assist in coordinating shop and/or road technicians, as assigned
- Schedule jobs and organize technician workload, using GPS to maximize productivity
- Data entry of technician times, comments and job codes
- Complete estimates and follow up with customer for approval to proceed with work
- Assign work to the right technician and follow up to ensure job will be completed on time
- Ensure work orders are closed and invoiced within 48 hours of job completion
- Planned Maintenance Agreement management, including routine reporting and scheduling (PM’s)
- Coordinate parts for shop and/or field jobs, as required
- Effectively communicate with customers to ensure high levels of customer satisfaction
- Arrange freight for pick up and deliver of service work as required
- Employ workplace health and safety practices at all times
- Other responsibilities as assigned
- Positive and professional communication with customers and teammates
- Excellent attention to detail and a positive attitude, with good interpersonal skills
- Excellent general computer skills and experience with Microsoft Office applications (Outlook, Word, Excel)
- Superb customer service skills
- Excellent problem-solving skills
- Self-motivated, organized and able to multitask
- Able to learn and utilize operating data base
- 2 - 4 years of experience scheduling service work
- High School Diploma
- Salary between $55,000 and $70,000 depending on experience and qualifications, along with vacation, extended benefits, and an RRSP matching plan
- Build trust – with customers and each other
- Be a team player – commit to working together to win
- Be customer-focused – “wow” customers so they become raving fans
- Support community – care for our people, our community and our planet
- Deliver results – know what you need to do and get it done
Position Disclaimer: This posting provides a brief overview of the position. Additional details regarding duties, responsibilities, and expectations will be provided during the hiring process as applicable.
Privacy Notice for Job Applicants: By applying, you consent to share your name and email with our third-party assessment provider solely for assessment purposes, if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns, please contact our HR department at [email protected].
Selection Process Notification: Due to the volume of applications, we will contact only the shortlisted candidates. Thank you for considering career opportunities with Westerra Equipment.
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