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Business areas: Nestle Canada Inc.
Job title: Customer Service Representative (12 month contract)
Location: located at 25 Sheppard Ave W, North York, ON M2N 6S8; Remote
A Little Bit About Us
While Nestlé is known for KitKat, Gerber, Nescafe and Maggi, our recipe for success comes down to one thing: our people. We strive to lead a people-focused culture that empowers employees to bring their authentic selves to work each day. There are 3,000+ members of Nestlé Canada celebrated for taking action using agility, courage, and trust to find solutions that benefit the business or greater good. We’re a team of changemakers, who are curious and challenge the status quo, that take risks that will help drive us forward. Our focus is not only on nourishing our customers, but also about enriching you. We know that empowerment leads to strong employee engagement, a great work culture, and motivated employees
Position Summary:
The Customer Service Representative is responsible for handling all inbound calls from clients and ensuring consistent exceptional Customer Service is provided to each client, on each call. This position is an existing vacancy.
A day in the life of a Customer Service Representative:
You will:
- Handle all incoming calls in a timely, efficient and professional manner according to Call Quality Guidelines
- Processing all orders received by phone, fax, or email according to order entry procedures with attention to accuracy and timelines
- Ensure Call Quality consistency with every customer contact according to established call quality behaviors
- Handle all inquiries requiring investigation, troubleshooting, and problem solving efficiently and professionally to provide resolution within 24 hours
- Communicate all pertinent client and situation information to colleagues to ensure everyone has all the current updates and information pertaining to a particular client situation
- Participate in all product training sessions including but not limited to attending webinars and seminars as required
- Increase education and awareness of products and educational services by pro-actively promoting featured products, special promotions, and educational services
- Ensure cross-selling and upselling at every opportunity according to individual and team goals
- Conduct outbound calls as required to ensure effective communication with client regarding issues and inquiries, as well as backorder updates, promotions, and special projects
- Interact and communicate with all other departments to ensure all clients’ needs are not just met, but are exceeded.
- Provide assistance to team-mates and colleagues as required
- The Inside Sales Team on all potential sales opportunities, including Product Information Sessions, and product-related inquiries
Customer Service Skills:
- Understands the importance of providing exceptional customer service on each and every client interaction
- Organization and Prioritization
- Identify tasks requiring attention, and prioritize to ensure completion and resolution
- Responding to client inquiries by using existing knowledge, skills, and resources to resolve client concerns
- Communicate effectively and efficiently in written and verbal format
- Computer literacy is the ability to use computers and related technology efficiently, with a range of skills covering levels from elementary use to programming and advanced problem solving
- High School Graduate or equivalent
At Nestlé Canada, we are committed to transparency and fairness in our compensation and job posting practices. This position offers a competitive salary within the range specified above, aligned with our commitment to equitable pay practices.
Compensation: $58,000
We will be considering applicants as they apply, so please don’t delay in submitting your application.
Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.
If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.
