Telecommut
Department: Human Resources
Reports To: Director of Human Resources
Works Closely With: Program Managers, Quality Assurance, Finance, and Senior Leadership
Location: Dundas, ON
Employment Type: Full-Time Contract (12-Month Contract)
Position Summary
The HR Generalist is responsible for the accurate and timely administration of payroll, benefits, WSIB, employee training, and human resources compliance functions. The position plays a key role in supporting legislative compliance, employee development, and operational effectiveness across the organization.
Working closely with Finance, HR, and Program Managers, this role provides office-based support to group home and program staff by ensuring payroll accuracy, benefits access, and timely management of workplace injury processes. This role also serves as the in-house trainer for Abuse Prevention and related compliance training, ensuring annual training, sign-offs, and required documentation are completed in accordance with legislation, MCCSS requirements, and organizational policy.
Key Responsibilities
Payroll Administration
- Process bi-weekly payroll for all employees (full-time, part-time, and casual) using Inclusion System
- Maintain accurate employee records, including new hires, terminations, status changes, and wage adjustments
- Ensure compliance with ESA, CRA regulations, and the Collective Agreement (including premiums, scheduling changes, and overtime rules)
- Track, reconcile, and investigate payroll hours, leave balances, and discrepancies to ensure employees are accurately compensated.
- Prepare and process year-end requirements, including T4s and related reporting
- Administer employee benefits programs, including enrollments, changes, and terminations
- Act as the primary liaison with benefits providers to resolve issues and ensure accurate billing
- Provide office-based support to employees regarding benefits inquiries, including assistance with claims, coverage questions, and benefits provider coordination.
- Reconcile monthly benefits invoices and coordinate timely payments
- Support annual benefits renewals and staff communications
- Manage WSIB claims, including reporting workplace injuries within required timelines
- Coordinate return-to-work plans in collaboration with HR and Program Managers, providing office-based administrative support for employees on WSIB leave.
- Process WSIB payments and maintain accurate documentation
- Monitor claims and ensure compliance with WSIB requirements and reporting deadlines
- Support audits and provide documentation as required
- Serve as the in-house trainer for Abuse Prevention training
- Provide training to employees and individuals supported, as required
- Review Rights and Restrictions with individuals supported and ensure required documentation is completed
- Debrief Safe Management incidents and support follow-up documentation
- Schedule training for new hires and annual refresher training for existing staff, including Medication, First Aid, Safe Management, and Abuse Prevention
- Maintain training certificates, expiry dates, and required sign-offs
- Ensure annual sign-offs are up to date as required by legislation, MCCSS, and organizational policy
- Assign Citation Learning modules as required and monitor completion
- Maintain organizational training records and prepare compliance reports related to employee training, certifications, and legislative requirements
- Ensure payroll, benefits, WSIB, training, and HR compliance processes adhere to applicable legislation, MCCSS requirements, internal policies, and the Collective Agreement
- Prepare regular reports related to payroll, benefits, WSIB, training, and compliance activities for leadership
- Maintain strict confidentiality of employee and organizational information
- Respond to employee inquiries related to payroll, benefits, and WSIB in a timely and professional manner
- Collaborate with Program Managers to ensure accurate payroll and time tracking inputs, while providing administrative support from the Dundas office.
- Support internal and external audits by providing required documentation
- Identify and recommend process improvements to enhance efficiency and accuracy
- Post-secondary education in Payroll, Accounting, Human Resources, or a related field
- PCP (Payroll Compliance Practitioner) designation or working toward certification is an asset
- Minimum 3–5 years of experience in payroll and benefits administration
- Direct experience managing WSIB claims and return-to-work processes
- Strong understanding of ESA, CRA requirements, and payroll legislation
- Experience working in a unionized environment (preferred)
- Experience supporting unionized developmental services agencies from an office-based administrative role is preferred
- Experience supporting staff training, compliance tracking, or learning management systems is considered an asset
- Experience facilitating staff training and knowledge of Abuse Prevention, Rights Restrictions, and MCCSS requirements is considered an asset
- High level of accuracy and attention to detail
- Strong organizational and time management skills with the ability to meet strict deadlines
- Ability to handle confidential and sensitive information with discretion
- Excellent communication and interpersonal skills
- Ability to facilitate training and maintain accurate compliance records
- Proficiency in payroll and HRIS systems (Inclusion System experience considered an asset)
- Strong problem-solving skills and ability to work collaboratively across departments
- $32.70 per hour (35 hours per week)
- Paid vacation and personal days
- Opportunities for professional development
- This position is primarily office-based at Choices Association headquarters in Dundas, ON, with three days per week required on-site
- This is a full-time, 12-month contract position.
- The role involves coordinating payroll, benefits, WSIB, training, and HR compliance activities for all residential and community programs
- Occasional need to meet payroll deadlines outside standard working hours
- Be part of a mission-driven organization supporting individuals with intellectual disabilities
- Contribute to a collaborative, person-centred environment
- Play a key role in supporting frontline staff and organizational operations
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