Telecommut
Key Responsibilities
- Collaborate with operational leadership and other partners to assess and deliver on functional needs of the business in relation to hardware and software standards.
- Assist with installation, relocation, configuration, troubleshooting and ongoing usability of laptops, printers, monitors and network devices.
- Evaluate existing systems to analyze, design, recommend and implement system updates and/or changes.
- Monitor and maintain the server room, while keeping a working knowledge of the configuration and purpose of the networking and server computers
- Collaborate with technology vendors (application, network, telecom, etc.) to escalate issues and create service requests in a ticketing system. Communicate and deliver resolution to end users.
- Configure, monitor and support internal and external networks.
- Provide end user support with application functionality and escalate issues as needed.
- Provide desktop and laptop maintenance including operating system refresh, hardware upgrades and replace component parts.
- Maintain a strong working knowledge of all the equipment and systems supported by the IT department by keeping current with all documentation.
- Utilize industry best practices to maintain appropriate level of network and computer systems security.
- Create, change, and delete user accounts and user permissions per request with appropriate approvals.
- Apply operating system patches and application upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
- Upgrade and configure system software that support business applications or infrastructure applications per project or operational needs.
- Document operational, configuration, or other technology procedures.
- Solid experience with managing Macintosh laptops and other Apple devices
- Technical experience with managing Ubiquiti networks and network devices
- Experience as a Google Suite administrator
- Demonstrated aptitude for learning new technologies and new program development.
- In-depth knowledge of applicable laws and regulations as they relate to technology issues.
- Must be extremely organized, highly motivated self-starter with excellent attention to detail.
- Exceptional multi-tasking skills.
- Ability to react to change productively and manage priorities
- Excellent written and oral communication skills.
- Strong interpersonal and tactical skills.
- Ability to articulate ideas to both technical and non-technical addressees.
- Exceptional service orientation and keen attention to detail.
- High School Diploma or equivalent required.
- University degree in the field of computer science or business administration preferred.
- Competitive salary
- 3 weeks Paid Time Off annually
- 11 paid holidays annually
- Medical, Vision, and Dental 100% paid by the company
- 401k with company match
- Paid parental leave
