Customer Service Representative

Job Overview

Levi Strauss & Co. is seeking a dedicated Customer Service Representative to join our global remote team. In this role, you will be the frontline representative of our iconic brand, assisting customers with inquiries, orders, and product information while upholding our commitment to quality and sustainability.

As a remote team member, you'll enjoy the flexibility to work from anywhere while being part of a supportive, collaborative environment that values innovation and inclusion.

Competitive compensation package offering a salary20% above the industry average

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone with professionalism and empathy
• Process orders, returns, and exchanges efficiently using our CRM system
• Provide detailed product information and styling recommendations
• Troubleshoot issues and escalate complex cases when necessary
• Maintain accurate customer records and document interactions
• Collaborate with cross-functional teams to improve customer experience

Required Qualifications

Essential Skills

• Excellent written and verbal communication skills in English
• 2+ years of customer service experience, preferably in retail or e-commerce
• Proficiency with CRM systems and basic technical troubleshooting

Personal Attributes

• Genuine passion for helping others and solving problems
• Adaptability and comfort with a fast-paced, changing environment
• Strong team player with self-motivation for remote work

Why Work at Levi Strauss & Co.

For over 170 years, Levi Strauss & Co. has been more than just a clothing company - we're a cultural icon that stands for quality, integrity, and social responsibility. We believe in the power of inclusivity and providing equal opportunity for all.

Heritage & Innovation

Work for an iconic brand that values both its rich history and forward-thinking innovation.

Social Impact

Be part of a company committed to sustainability, ethical sourcing, and community engagement.

Inclusive Culture

Join a diverse, global team where every voice is valued and respected.