Customer Service Specialist

Mercor
Part time
Software Development
Canada
Hiring from: Canada
About The Job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Case Management Specialist

Type: Contract

Compensation: $30–$75/hour

Commitment: 10–20 hours/week

Role Responsibilities

  • Review and interpret case notes and structured queries to enhance AI model training.
  • Identify applicable policies or procedural documentation to guide responses.
  • Simulate resolution workflows for common and edge-case scenarios to improve AI model outputs.
  • Flag out-of-scope or conflicting cases for escalation, ensuring AI model accuracy.
  • Ensure outputs align with official guidance and avoid inappropriate language, elevating training data quality.

Qualifications

Must-Have

  • 3+ years of experience in case management, customer service, education support, or public policy interpretation.
  • Strong written communication and high attention to detail.
  • Familiarity with working in policy-driven or compliance-sensitive environments.
  • Ability to analyze documentation and synthesize relevant points.

Preferred

  • Background in education, law, social care, or public administration.

Application Process (Takes 20–30 mins to complete)

  • Submit your resume to get started.
  • Complete a brief form to share more about your experience with case-based workflows and policy interpretation.

Resources & Support

  • For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome/welcome
  • For any help or support, reach out to: [email protected]

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

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