Project Manager - Salesforce

fusionSpan is a dynamic hybrid and remote work environment, that prioritizes innovation, trust, and community in everything we do. We are a team of highly-committed individuals inspired by technology's impact on society, and we recognize our work's role in the well-being of our nonprofit clients and the communities they serve.

As an AI-first organization, we keep our eyes tuned to the horizon, finding new ways to leverage cutting-edge technologies in ways that drive improvements in operational efficiency and impact, both for our clients and for our internal team.

As a Project Manager at fusionSpan, you will lead cross-functional teams of Consultants, Software Engineers, and Designers on medium and large-scale IT projects from initiation to launch. As this role involves managing multiple project teams and clients, we are looking for someone who is comfortable holding their team and clients accountable.

Responsibilities

• Lead medium and large-scale IT projects, leveraging the Salesforce platform to deliver innovative solutions to clients.
• Collaborate with Consultants, Engineers, and Designers to define scope and estimate project budget, ensuring all requirements are thoroughly documented and approved by the client.
• Plan complex projects from initiation to launch, utilize agile methodologies, and lead scrum rituals including stand-ups, sprint planning and grooming, release planning, retrospectives, and backlog refinement.
• Manage and motivate cross-functional teams and collaborate closely with resource management to ensure the project has the team members required to achieve success.
• Control, monitor, and report on project scope, budget, and schedule, and ensure the system adheres to quality requirements.
• Communicate project status proactively with internal and external stakeholders and ensure all project risks are mitigated and blockers are resolved promptly.
• Take full ownership of project decisions, ensuring alignment with client goals and fusionSpan's standards of excellence.
• Serve as the primary point of contact between clients and fusionSpan project teams, managing stakeholder expectations proactively.
• Maintain high levels of client satisfaction by delivering seamless project experiences.
• Utilize and keep project management platforms up to date such as Salesforce, Jira, Confluence, Google Drive, and Asana to maintain the project knowledge base.
• Navigate challenging conversations with clients regarding scope, budget, and schedule adjustments.
  
  

Required Qualifications

• Strong technical background and understanding of agile methodologies, scrum, waterfall, and software development processes.
• Minimum 2 years of project management experience, with a proven track record of leading cross-functional teams on successful technical projects in a consulting environment.
• Experience managing project risks and controlling scope, budget, and schedule.
• Strong leadership, negotiation, communication (written, verbal, presentation), interpersonal, and creative problem-solving skills.
• Detail-oriented and highly organized
  
  

Preferred Qualifications

• Salesforce or any enterprise CRM knowledge
• Experience working in entrepreneurial and startup environments, demonstrating adaptability and resourcefulness in challenging situations.
  
  

What We Offer

• Comprehensive Health insurance
• Supplementary Health
• Drug Coverage
• Paramedical Coverage
• Expanded Dental & Vision
• Life Insurance
• Long Term Disability
• Accidental Death & Dismemberment insurance
• Retirement savings match
• 15 days of paid vacation – increases with tenure
• 10 paid federal holidays