Director, Quality Assurance

Description

Job Summary

The Director, Quality Assurance is responsible for leading the enterprise-wide Quality Assurance (QA) strategy, execution, and continuous improvement initiatives across EMS|MC’s software platforms and products. This role ensures the delivery of high-quality, reliable, and secure software solutions that support EMS|MC’s revenue cycle operations. The Director partners closely with Engineering, Product, DevOps, Compliance, and Operations to establish best-in-class QA methodologies and drive a culture of quality across the organization.

Major Responsibilities/Activities

• Develop and execute the overall Quality Assurance (QA) strategy, roadmap, and organizational structure to support scalable, high-quality software delivery.
• Lead and manage the QA organization, including QA engineers, automation engineers, and test analysts across multiple products and development teams.
• Establish standardized QA processes, frameworks, and metrics, including automated testing, regression testing, performance testing, and user acceptance validation.
• Partner with software engineering leadership to define quality standards, integrate testing earlier in the development pipeline, and ensure quality gates are met before release.
• Oversee the implementation and expansion of automated testing frameworks and tools to improve efficiency, reliability, and continuous integration/continuous delivery (CI/CD) success.
• Work cross-functionally with Product Management to define acceptance criteria and ensure requirements are testable and aligned with business needs.
• Collaborate with Compliance, Data Security, and Operations to support audits, risk mitigation, and defect-prevention initiatives.
• Monitor quality Key Performance Indicators (KPIs), identify trends, and present insights into leadership to guide improvements in product stability and development processes.
• Ensure QA environments, test data strategies, and tooling are optimized to support a modern engineering organization.
• Lead root-cause analysis efforts for defects and system issues, ensuring corrective and preventative actions are implemented.
• Develop and mentor QA team members, fostering a culture of continuous learning, accountability, and operational excellence.
• Manage vendor relationships and external QA resources as needed.
• Perform other duties as assigned.
  
  

Requirements

Required Education, Skills, & Experience

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• 10+ years of experience in software quality assurance, including 5+ years leading QA teams in an enterprise or SaaS environment.
• Strong expertise in QA methodologies, software testing lifecycle, automation strategies, and test management tools.
• Experience working within Agile/Scrum development frameworks and CI/CD environments.
• Demonstrated success implementing automated testing frameworks (e.g., Selenium, Cypress, Playwright, JUnit, TestNG).
• Strong analytical, problem-solving, and decision-making skills.
• Ability to influence at all levels and drive organizational change toward quality-first practices.
• Excellent communication and leadership skills, with experience managing distributed or hybrid teams.
• Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients.
  
  

Preferred Education, Skills, & Experience

• Master’s degree in a related field.
• Experience in healthcare technology, revenue cycle management, or EMS billing systems.
• Knowledge of data privacy and compliance requirements (e.g., HIPAA, SOC 2).
• Experience with performance testing tools (e.g., JMeter, LoadRunner).
• Familiarity with DevOps pipelines, containerized environments, and cloud platforms (AWS preferred).
  
  

Working Environment

• The office environment is a controlled indoor setting with minimal exposure to adverse conditions.
• Noise levels in the office are typically moderate and consistent with a standard office setting.
• For employees approved to work in a hybrid or remote setting, a quiet, private workspace free from significant distractions is required to ensure productivity during work hours.
• A reliable internet connection is required for hybrid/remote work. EMS|MC will provide necessary equipment, including a computer, monitor, keyboard, mouse and headset.
  
  

Physical Requirements

• Sitting: frequent and prolonged periods of sitting at a desk while working on a computer.
• Communication: frequent and prolonged periods of speaking, listening, reading, and writing.
• Fine motor skills: frequent use of hands for typing and operating a computer mouse.
• Movement: occasional walking and climbing of stairs; limited bending, kneeling, lifting, and carrying of office-related items.
• Travel: must be able to travel occasionally to attend required company meetings.
  
  

Employees must be able to perform the essential functions of this position. Reasonable accommodations will be provided to qualified individuals with disabilities as needed to support their ability to perform these essential functions. If you require an accommodation for this position or to participate in the application process, please contact HR at [email protected].

Pay range: $112,000-$130,000 annually, with final compensation based on the candidate’s qualifications, experience, and business needs. Individuals in this role are eligible to participate in a discretionary bonus plan and a comprehensive benefit package, including a retirement plan, health coverage, and paid time off. Visit https://emsmc.com/careers/ to explore our total rewards package.