Inside Sales/Deployment Representative

About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview: Located in the GTA Join a team that is invested in your future, who provides training, coaching, and career path development. Your voice matters and we want to hear it. Our sales team works together to test new ideas before we go all in. If you are someone who gets things done, entrepreneurial, is curious, and coachable, come make Compugen the place to learn, grow, and accelerate your career.

Compugen is seeking an experienced, inside sales representative committed to providing exceptional customer experience. The Inside Sales Representative is responsible for managing an assigned portfolio of complex customers in the support and coordination of all activities in the quote to delivery cycle. The goal is to ensure that our customers’ expectations are proactively managed and exceeded.

Key Responsibilities:

• Provides quotes to customers using extensive product knowledge and expertise
• Liaise with Sales Executives and all internal departments to ensure a seamless procurement experience for assigned customers
• Ability to lead large deployments, that contain services and with complex customer requirements.
• Manage orders throughout the entire cycle, from order entry to invoicing
• Works with the Sales Support team to ensure that customer orders are placed and acknowledged in a manner that exceeds expectations
• Be a customer advocate; putting customer needs first and working to deliver solution-based assistance through our products and services
• Resolve any order related problems using tenacity, persistence, and a high level of tactfulness
• Manage escalations, provide sustainable resolution & risk avoidance for customers
• Ensure that all Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are being met to ensure optimal customer satisfaction
• Lead and/or attend customer meetings
• Prepare and/lead product transitions and product rollouts for assigned accounts
• Manage customer’s e-commerce platform
• Manage evaluation of products and solution offerings
• Meet or exceed Service Level Agreements
• Sales Order Accuracy
• Gross Margin Attainment
• Order to Ship Metric
  
  
  

Skills & Qualifications:

• Demonstrated ability to collaborate across multifunctional areas with other internal stakeholders
• University degree or College Diploma in a relevant program of study
• 2-4 years previous experience in an Inside Sales position
• Previous experience communicating and assisting in the development, maintenance, and service of large accounts is an asset
• Proven ability to manage multiple priorities/projects, meet deadlines and responsibilities
• Experience in the technology industry an asset
• Understanding of supply chain
• Outstanding written communication & interpersonal skills
• Experience with SLA and KPI deliverables
• Strong business acumen
• Customer-focused, with a strong commitment to customer satisfaction
• Extremely well structured, organized and detail-oriented
• Proficiency in Microsoft suite of products including Excel, Teams, Outlook, etc.
• Demonstrated ability to work autonomously and collaboratively in a team environment
• Proficient in English and French
  
  
  

What Compugen Offers You:

• Exciting, fast-paced challenging work environment
• A culture where authenticity and diversity are valued
• Professional development
• Participation in Women in Technology Network
• Opportunities to give back to our local communities
• Collaborative supportive team members
• Remote work/hybrid work options
• Work/life flexibility
  
  
  

Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.