Senior Implementation Consultant (Workfront), Fixed Term

WHY DEPT?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.

This is a 3 month fixed term salaried contract, located in Ontario Canada. Preferably in Toronto.

About You:

You are a strategic, client-facing Sr. Implementation Consultant focused on driving digital transformation through best-in-class work management solutions. Your primary mission is to ensure our top-tier enterprise clients achieve measurable business success through the strategic implementation of Adobe Workfront. You are an expert at assessing client needs, designing complex workflows, and configuring enterprise-level Workfront solutions. You thrive on increasing solution adoption, integrating Workfront across the full Adobe Experience Cloud ecosystem (AEM, AJO, etc.), and providing the change management and process optimization guidance that delivers lasting business value.

What You’ll Do:

• Design and configure enterprise-level business process solutions using Adobe Workfront to achieve client business objectives.
• Align Workfront with other Adobe products within the content supply chain (e.g., Creative Cloud, Adobe Experience Manager, Campaign, Marketo, Target).
• Lead customers through strategic implementations and develop solution designs that provide strategic value while solving near-term business problems.
• Increase the adoption of Workfront by identifying and solving unidentified client problems, significantly enhancing business value.
• Create essential implementation artifacts, including project plans, design documents, templates, layouts, queues, custom forms, reports, and more.
• Deliver high-quality consulting services for Workfront implementation and go-live success.
• Serve as a business process workflow/configuration Subject Matter Expert (SME) for clients and internal stakeholders.
• Mentor, coach, and provide knowledge resources and escalation support for clients.
• Contribute to the continuous improvement of DEPT's product and implementation methodologies.
• Be willing and able to travel up to 20% (and occasionally up to $50%$ for specific engagements) to support client needs.
  
  
  

What You Bring:

• A Bachelor's degree and proven business process consulting experience.
• 5+ years of experience as an onsite business process/management consultant, specifically with Adobe Workfront.
• Understanding and experience with the larger Adobe Experience Cloud suite of products, especially AEM, Adobe Journey Optimizer (AJO), Campaign, Target, and other personalization tools.
• A proven track record of delivering end-to-end solutions for enterprise organizations (5,000+ employees).
• Experience in change management methodologies is highly preferred.
• Proven ability to develop and document business processes (documentation examples available upon request).
• High technical aptitude, with experience in API-driven integrations, migrations, and enhancements recommended.
• Experience working with 3rd party software integrations and proficient in RESTful/GraphQL APIs.
• Excellent interpersonal, problem-solving, and relationship skills, including empathy, effective communication, self-awareness, self-regulation, and motivation.
• Strong analytical skills to draw connections between disparate problems and solutions.
• The ability to work on multiple tasks and prioritize your personal workload effectively.
• Leadership skills to drive adoption over complexity and perfection.
• A strong desire to learn and teach others.
  
  
  

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package:

• 15 days holiday (per annum, pro rata)
• 10 paid sick days off, not pro rata
• A flexible, hybrid working policy
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT
• A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.
• Tons of Office perks in our Toronto office! Enjoy biweekly breakfasts and lunches, tons of free snacks, and of course team events on the regular!
  
  

WE SUPPORT YOU BEING YOU:

DEPT is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

DEPT participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.

We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT is making to the world and we always have an open door for your ideas in making the world a better place.

DEPT is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.

Learn more about DEPT

DIVERSITY, EQUITY, & INCLUSION

At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.