SmartCare Advisor - Dayforce HCM Post-Live Support

The SmartCare Advisor is responsible for the overall post-live partnership with the client, ensuring proactive Dayforce and other HCM system maintenance including WFM optimization, client communication and support. This role is designed for a creative, collaborative, Dayforce-savvy professional who excels at guiding WFM solutions and communicating effectively with a variety of stakeholders.

What You’ll Do

• Configure and update the Dayforce WFM function, including troubleshooting post go-live issues.
• Monitor and analyze HCM system performance and process flows for optimal efficiency.
• Share knowledge with internal teams and external clients through training and collaboration.
• Manage client inquiries by providing timely triage, escalation, and resolution.
• Lead client meetings to uncover process gaps and recommend improvements.
• Build strong, trusted relationships with clients while ensuring their needs are met.
• Create and deliver professional resources, such as templates, forms, and communications.
• Provide accurate, friendly, and professional support to enhance client satisfaction.
• Guide consultative discussions on business processes, best practices, and technical solutions.
• Stay current on system functionality, upgrades, compliance changes, and HCM best practices.
• Collaborate with your team in a positive, innovative, and customer-focused environment.
• Participate in quarterly client “lunch and learn” sessions.
• Deliver at least one team training session each year.
  
  

Align HCM has been named as one of the Top New Growth Companies and has a Five Star Consulting Partner rating from Raven Intel.

Why Align?

Align HCM provides professional development, ongoing training, and benefits to our outstanding remote team:

• Performance Bonus
• Paid Medical, Dental, Travel Insurance and Ancillary Benefits
• RRSP Match Program
• Unlimited Vacation Time
• Paid Training
• Monthly Home Office Stipend
• Annual In-Person Event: Alignapalooza!
• Applications are not subject to review by A.I. tools. This post is for an existing vacancy but may be filled by a candidate located outside of Canada.