Customer Success Manager - US

About Classiq

At Classiq Technologies, we’re shaping the future of quantum computing. Our platform empowers developers, researchers, and enterprises to design, optimise, and execute complex quantum circuits at scale — turning quantum potential into real-world impact.

We’re looking for a seasoned, proactive Customer Success Manager who is passionate about technology, eager to engage with global customers, and excited to help organisations succeed in their quantum journey.

About The Role

As a Customer Success Manager at Classiq, you will play a key role in ensuring our customers achieve measurable success with Classiq’s quantum software platform. You’ll be the customer’s trusted advisor - guiding them from onboarding to expansion - and helping them extract maximum value from Classiq’s solutions.

This is a highly cross-functional role where you’ll collaborate closely with product, engineering, and sales teams, combining technical understanding with strong relationship management skills.

Education

• Technical Bachelor’s degree in Maths / Computer Science / Engineering / Physics or STEM equivalent from a recognised academic institution.
• Masters (M.Sc / M.B.A) is a plus.
  
  

Responsibilities:

• Build and maintain long-term relationships with customers, driving engagement, satisfaction, renewals, and growth.
• Own customer relationship management, from onboarding and adoption to continued engagement, ensuring seamless transitions and sustaining the Classiq platform. Translate customer objectives into actionable success plans, ensuring measurable outcomes.
• Collaborate with technical teams to solve customer challenges and share best practices.
• Lead end-to-end customer renewals by demonstrating value, identifying expansion opportunities, and aligning with customer success goals.
• Serve as the customer’s voice internally, providing feedback that influences our product roadmap.
  
  

Requirements:

• 3+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in software, cloud, Deep tech technology or other advanced technology.
• Proven ability to lead complex customer relationships, including renewals and growth discussions, with technical and business stakeholders.
• Strong technical approach and ability to learn complex software tools quickly.
• A proactive, curious, and collaborative mindset — passionate about innovation and customer success.
• Skilled at conflict resolution, expectation management, and consultative engagement.
• Fluency in an additional major language (e.g., French, German, Spanish, Italian, Japanese, etc.) is a plus.
• Knowledge or experience with quantum computing or adjacent fields is a plus.
• Experience as a programmer is a plus
  
  

Willingness to travel up to 20% of the time. Willingness to travel up to 20% of the time.