Customer Service Representative

Aster is the foremost decentralized exchange for crypto derivatives on major blockchains like BNB Chain and Arbitrum. Offering both order book and on-chain perpetuals, Aster empowers traders and stakers with unparalleled opportunities. Elevate trading with up to 1001x leverage, zero slippage and competitive fees. Amplify liquidity provider (LP) returns with the highest yield among perpetual trading platforms with majority-stablecoin LP pools.

Job Responsibilities:

• Handle high-volume live chat and ticket requests
• Provide accurate, valid, and comprehensive information to users
• Follow communication procedures, guidelines, and policies
• Collaborate with other business units, accurately documenting customer requests
• Manage complaints, provide timely and effective solutions, and follow up to ensure resolution
• Go the extra mile to engage customers and enhance their trading journey
  
  
  

Job Requirements:

• Minimum 1 year of experience in customer service, preferably in finance, crypto, or e-commerce industries
• College degree or above
• Bilingual proficiency in English and Mandarin is required for effective communication with international users and stakeholders
• Previous experience in cross-functional or technical support will be a strong advantage
• High level of honesty and integrity; proactive, meticulous, and team-oriented
• Ability to work under pressure, with strong communication skills and a drive to exceed expectations
• Passion for customer service and willingness to work under flexible shifts
• Positive interest in the crypto and Web3 industry
  
  
  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.