Remote Customer Support Associate

Mercor
Part time
Customer Support
Canada
Hiring from: Canada
About The Job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Customer Service Representative

Type: Contractor

Compensation: $45–$65/hour

Location: Remote

Duration: 3–4 weeks

Commitment: 15+ hours/week

Role Responsibilities

  • Design questions related to your occupation as a Customer Service Representative.
  • Work independently and asynchronously to meet project deadlines.
  • Ensure question quality aligns with AI research objectives.
  • Collaborate with AI teams to refine question sets and improve outcomes.
  • Utilize your professional experience to enhance project deliverables.

Qualifications

Must-Have

  • 4+ years full-time work experience as a Customer Service Representative.
  • Be based in the US, UK, or Canada.
  • Access to a desktop or laptop computer (no Chromebooks).

Compensation & Legal

  • At-will contractor to Mercor.
  • Paid weekly via Stripe Connect.
  • Cannot support H1-B or STEM OPT status candidates.

Application Process (Takes 20–30 mins to complete)

  • Upload resume
  • AI interview based on your resume
  • Submit form

Resources & Support

  • For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome/welcome
  • For any help or support, reach out to: [email protected]

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

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