Technical Program Manager - (Remote)

The application window is expected to close on Dec 30th 2025 : for U.S. ONLY,

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Expected to travel 25%.

Meet the Team

Join Cisco’s Customer Experience (CX) Web Delivery team—a diverse group of engineers, program managers, and operations leaders committed to innovation and exceptional results for our hyperscale customers. We thrive on collaboration and teamwork, driving success with advanced technologies in routing, switching, IOS-XR, wireless, and security. Our supportive environment encourages learning, growth, and shared achievement as we tackle complex projects and deliver expert consulting and support.

Your Impact

As a Technical Program Manager, help shape the future by leading the delivery of Cisco solutions and services. Apply technical expertise and program management skills, incident management skills and technical knowledge to create meaningful outcomes for customers and teams. Build lasting partnerships with customers, empower them to optimize their networks, and unlock the full value of Cisco technology. Foster a culture of empathy, inclusion, and collaboration by working with diverse teams and inspiring growth in others. Every contribution supports long-term customer success and drives positive change across Cisco.

Key Responsibilities

Guide the end-to-end delivery of Cisco solutions to meet customer needs and uphold quality standards. Cultivate strong relationships as the main contact for key stakeholders, proactively managing communication and resolving challenges. Deliver successful projects by managing and prioritizing tasks, risks, resources, budgets, and timelines effectively. Collaborate with technical, sales, support, and business teams to ensure seamless, integrated service. Track and report on KPIs and SLAs, driving continuous improvement and creating new opportunities for customer value. Leverage experience in risk incident management, issue resolution, and escalation processes to achieve impactful results.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field, or equivalent practical experience
• 10+ years of experience as a technical project or program manager
• 5+ years of experience as a High Touch Operations Manager
• Strong knowledge of networking technologies (routing, switching, security, network operating systems) and Cisco Services Portfolio
• Demonstrated ability to lead cross-functional teams and deliver complex technical programs
  
  

Preferred Qualifications

• Excellent stakeholder management, communication, and customer engagement skills with a strong customer success focus
• Advanced analytical, organizational, and problem-solving skills, with an interest in automation and optimization
• Technical certifications such as CSM, PMP, High Touch Operations Manager, SAFe Agile, CCNA, or ITIL are valued; experience with Monday.com, Advanced Excel, JIRA, and Power BI is a plus
• Proven experience supporting hyperscale customers and translating business needs into actionable plans
• High emotional intelligence and adaptability to thrive in a fast-paced, dynamic environment
  
  

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $150,700.00 to $193,600.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer
  
  

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees On Sales Plans Earn Performance-based Incentive Pay On Top Of Their Base Salary, Which Is Split Between Quota And Non-quota Components, Subject To The Applicable Cisco Plan. For Quota-based Incentive Pay, Cisco Typically Pays As Follows

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
• 1.5% of incentive target for each 1% of attainment between 50% and 75%;
• 1% of incentive target for each 1% of attainment between 75% and 100%; and
• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
  
  

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area

$178,800.00 - $265,500.00

Non-Metro New York State & Washington State

$162,000.00 - $256,900.00

• For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
• Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.