Customer Service Representative

Estimated Salary Range: $45,100 – $78,300 annually

10% above national average for Customer Service Representatives

About the Role

As a Customer Service Representative at CME Associates, you'll be the vital connection between our company and our valued clients. Your role is essential in delivering exceptional service experiences that enhance customer satisfaction, strengthen client relationships, and uphold our reputation for excellence. You'll serve as the first point of contact for customer inquiries, providing timely solutions and building trust through every interaction.

This position offers the unique opportunity to grow with an industry leader while making a tangible impact on our operational success and customer loyalty metrics.

Key Responsibilities

Customer Communication

• Handle incoming and outgoing customer communications across multiple channels
• Respond to customer inquiries, complaints, and service requests promptly
• Deliver real-time support via phone, email, chat, and CRM platforms

Problem Resolution

• Investigate and resolve customer issues with efficiency and empathy
• Document customer interactions accurately in workflow management systems
• Collaborate with internal departments to resolve escalated concerns

Service Excellence

• Ensure customer satisfaction through proactive communication and follow-up
• Maintain service-level agreements (SLAs) and quality metrics
• Provide proactive solutions to prevent future customer issues

Required Qualifications

Experience & Education

• 1–3+ years of customer service experience in a professional environment
• High school diploma required; bachelor's degree preferred
• Experience with CRM tools (Zendesk, Salesforce, Freshdesk, etc.)

Skills & Abilities

• Excellent verbal and written communication skills
• Strong problem-solving and conflict-resolution abilities
• Ability to multitask, prioritize, and manage time effectively
• Typing speed of at least 40 WPM with high accuracy

Work Style

• Ability to work remotely while maintaining professionalism
• Team-oriented mindset with ability to work independently
• Adaptability to fast-paced environments and changing priorities

Preferred Skills

• Experience handling high-volume customer requests
• Knowledge of ticketing systems and call center software
• Familiarity with basic technical troubleshooting
• Empathy-driven communication style
• Strong analytical thinking and attention to detail
• Ability to maintain composure in challenging situations

Benefits & Perks

Competitive salary + performance bonuses

Comprehensive health, dental, and vision insurance

Generous paid time off and holiday schedule

Remote work flexibility with hybrid options

Clear career growth and training opportunities

Employee wellness programs and resources

Professional development reimbursements

401(k) with company matching

About CME Associates

CME Associates is a premier professional services firm with a reputation for excellence built over two decades of dedicated service. Headquartered with operations across the United States, we specialize in delivering innovative solutions that help our clients achieve their strategic objectives.

Our mission is to provide exceptional value through commitment to quality, integrity, and client satisfaction. At CME, we foster a culture of collaboration, continuous improvement, and professional growth where every team member's contribution is valued.

We believe that our people are our greatest asset, and we invest in their development to maintain our position as an industry leader known for reliability, expertise, and outstanding service delivery.