Tier 1 Help Desk Technician - Remote
Kite Technology Group
Part time
Other
United States
Hiring from: United States
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Full-Time | Remote
We are looking for an enthusiastic professional to join the KiteTech Help Desk Team. The Tier 1 Technician is responsible for handling first level support of service requests. This relates to all end user technology issues including workstations, printers, email flow, and vendor specific hardware, and software. The technician also performs field service duties on client sites often at the direction of more experienced personnel.
What Are We Looking For?
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Though certifications are not required to apply, KiteTech is looking for candidates who have demonstrated a desire to learn through higher education and accreditation programs.
Apply now
First Name
Last Name
Email
Phone
Salary Expectations
Upload Your Resume
Reference 1 Name
Reference 1 Phone Number
Reference 1 Email
Reference 1 Relationship to Applicant
Reference 2 Name
Reference 2 Phone Number
Reference 2 Email
Reference 2 Relationship to Applicant
What kind of employment are you looking for?
Full-time (40 hours/week) Full-time (still in school so this may vary) Part-time (<30 hours/week) Summer Internship
Message
Let's talk!
Ready to speak with a Kite Technology Professional?
We would love the opportunity to learn more about your business and how we can help.
Contact Us
Contact US
410-356-3113
[email protected]
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quick links
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- Contact Us
- Resources
- Webinars
- Blog
- Applied Epic Resources
- Technology Resources
- Cybersecurity Resources
- Make a Referral
- Email Newsletter Signup
- About Us
- Our Client Experience
- Industries and Areas Served
- Our Proven Process
- Our Flight Plan
- Careers
- Client Portal
- Contact Us
- Resources
- Webinars
- Blog
- Applied Epic Resources
- Technology Resources
- Cybersecurity Resources
- Make a Referral
- Email Newsletter Signup
- About Us
- Our Client Experience
- Industries and Areas Served
- Our Proven Process
- Our Flight Plan
- Careers
- Client Portal
- IT Services
- Managed IT Services
- Co-Managed IT Services
- Security & Compliance
- Microsoft 365 Tenant Management
- Microsoft 365 Consulting
- Apple Consulting
- VoIP Phone Solutions
- IT for Insurance Agencies
- Applied Epic Consulting
- Assessment
- Migrations
- Training
- Accounting and Bookkeeping
- Optimization
- Custom Agency Solutions
- Agency Virtual Administration
- AMS360 Consulting
- Assessment
- Optimization
- Training
- Auditing
- IT Services
- Managed IT Services
- Co-Managed IT Services
- Security & Compliance
- Microsoft 365 Tenant Management
- Microsoft 365 Consulting
- Apple Consulting
- VoIP Phone Solutions
- IT for Insurance Agencies
- Applied Epic Consulting
- Assessment
- Migrations
- Training
- Accounting and Bookkeeping
- Optimization
- Custom Agency Solutions
- Agency Virtual Administration
- AMS360 Consulting
- Assessment
- Optimization
- Training
- Auditing
- IT Services
- Managed IT Services
- Co-Managed IT Services
- Security & Compliance
- Microsoft 365 Tenant Management
- Microsoft 365 Consulting
- Apple Consulting
- VoIP Phone Solutions
- Insurance IT Services
- Applied Epic Consulting
- Assessment
- Migrations
- Training
- Accounting and Bookkeeping
- Optimization
- Custom Agency Solutions
- Agency Virtual Administration
- AMS360 Consulting
- Assessment
- Optimization
- Training
- Auditing
- Contact Us
- Resources
- Webinars
- Blog
- Applied Epic Resources
- Technology Resources
- Cybersecurity Resources
- Make a Referral
- Email Newsletter Signup
- About Us
- Our Client Experience
- Industries & Areas Served
- Our Proven Process
- Our Flight Plan
- Careers
- Client Portal
- IT Services
- Managed IT Services
- Co-Managed IT Services
- Security & Compliance
- Microsoft 365 Tenant Management
- Microsoft 365 Consulting
- Apple Consulting
- VoIP Phone Solutions
- Insurance IT Services
- Applied Epic Consulting
- Assessment
- Migrations
- Training
- Accounting and Bookkeeping
- Optimization
- Custom Agency Solutions
- Agency Virtual Administration
- AMS360 Consulting
- Assessment
- Optimization
- Training
- Auditing
- Contact Us
- Resources
- Webinars
- Blog
- Applied Epic Resources
- Technology Resources
- Cybersecurity Resources
- Make a Referral
- Email Newsletter Signup
- About Us
- Our Client Experience
- Industries & Areas Served
- Our Proven Process
- Our Flight Plan
- Careers
- Client Portal
Full-Time | Remote
We are looking for an enthusiastic professional to join the KiteTech Help Desk Team. The Tier 1 Technician is responsible for handling first level support of service requests. This relates to all end user technology issues including workstations, printers, email flow, and vendor specific hardware, and software. The technician also performs field service duties on client sites often at the direction of more experienced personnel.
What Are We Looking For?
- Outstanding interpersonal and customer service skills
- Passion and self-motivation to operate in a highly independent manner
- Strong analytical and problem-solving skills
- Strong organizational skills with high attention to detail
- Results-oriented
- Meets scorecard goals related to efficiency, quality, training/development, and customer satisfaction
- Completes assigned tickets in an expeditious and effective manner
- Troubleshoots end user issues with PCs, applications, related peripherals (software, printers, and scanners)
- Installs, deploys, and repairs hardware and software on client sites
- Escalates issues, as necessary, to higher level support personnel
- Communicates with clients as required, keeping them informed of ticket progress, notifying them of impending changes or agreed outages
- Documents internal processes and procedures related to duties and responsibilities
- Performs assigned tasks in support of client projects
- Enters time and expenses in ConnectWise in a clear and thorough manner as it occurs
- Participates in the On-Call rotation as defined in Off Hours Procedure
- Performs other duties as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Basic understanding of operating systems, business applications, printing systems, and network systems
- Interpersonal skills: telephony skills, communication skills, active listening, and customer-care
- Diagnosis skills of technical issues
- Ability to multi-task and adapt to changes quickly
- Technical awareness: ability to match resources to technical issues appropriately
- Service awareness of all organization’s key IT services for which support is being provided
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Typing skills to ensure quick and accurate entry of service request details
- Self-motivated with the ability to work in a fast-moving environment
Though certifications are not required to apply, KiteTech is looking for candidates who have demonstrated a desire to learn through higher education and accreditation programs.
- Bachelors in Computer Science, Networking, Cybersecurity, or related field
- MS-900 Microsoft 365 Fundamentals
- SC-900 Microsoft Certified: Security, Compliance, and Identity Fundamentals
- Net+
- A+
- $18 – $20 per hour
- Competitive salary based on experience and qualifications
- Health: KiteTech pays 80% of total premium for employee and family
- Flexible vacation hours
- Simple IRA: 100% match for first 3%
- Full on-the-job training and support
- Fun working environment and culture
- Great opportunity for advancement
Apply now
First Name
Last Name
Phone
Salary Expectations
Upload Your Resume
Reference 1 Name
Reference 1 Phone Number
Reference 1 Email
Reference 1 Relationship to Applicant
Reference 2 Name
Reference 2 Phone Number
Reference 2 Email
Reference 2 Relationship to Applicant
What kind of employment are you looking for?
Full-time (40 hours/week) Full-time (still in school so this may vary) Part-time (<30 hours/week) Summer Internship
Message
Let's talk!
Ready to speak with a Kite Technology Professional?
We would love the opportunity to learn more about your business and how we can help.
Contact Us
Contact US
410-356-3113
[email protected]
Facebook Linkedin Twitter Instagram Youtube Rss
quick links
","library":"fa-solid"}}" data-widget_type="nav-menu.default">
- IT Services
- Insurance IT Services
- Applied Epic Consulting
- AMS360 Consulting
- IT Services
- Insurance IT Services
- Applied Epic Consulting
- AMS360 Consulting
- Contact Us
- Resources
- Webinars
- Blog
- Applied Epic Resources
- Technology Resources
- Cybersecurity Resources
- Make a Referral
- Email Newsletter Signup
- About Us
- Our Client Experience
- Industries and Areas Served
- Our Proven Process
- Our Flight Plan
- Careers
- Client Portal
- Contact Us
- Resources
- Webinars
- Blog
- Applied Epic Resources
- Technology Resources
- Cybersecurity Resources
- Make a Referral
- Email Newsletter Signup
- About Us
- Our Client Experience
- Industries and Areas Served
- Our Proven Process
- Our Flight Plan
- Careers
- Client Portal
- Phone
- Contact Form
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