VP Store Quality - Hospitality

YOUR FUTURE BEGINS AT THIS PREMIER DESTINATION

At Event Network, we believe the experience matters. As the leading operator of retail experiences at some of the most iconic and inspiring destinations across the United States, we infuse passion, creativity, and purpose into everything we do. Our team is dedicated to providing engaging and memorable retail environments that enhance the guest experience, while reflecting the unique mission and values of each location we serve.

Summary

This position leads multiple Event Network hospitality locations within a geographical region. The Vice President of Store Quality (VPSQ) is focused on strategic business planning, coaching and developing relationships with our Partners, Store/Like Business Teams and Store Support Center, supporting lease renewals, and initiating new lease agreements. The VPSQ is responsible for building and retaining a high performing and diverse community of Like Business Teams, District Managers, Store Directors and Store Team Members. The VPSQ leads our Store Teams to exceed net income goals and maximize per occupied room revenue through strategic business planning, operational excellence and relationship building with Partners.

At the VPSQ’s assigned stores, the VPSQ is the main point of contact for their respective partnerships.

The VPSQ builds a web of relationships throughout the partner staff at all stores in their vertical/business unit.

The VPSQ is a member of the Store Quality Team, serves as an advocate for our stores and partners, and acts as an ambassador within e|n and the external marketplace.

Key Responsibilities And Accountabilities

Collaborate with EVP to develop strategic business plans for each business in the in the area to maximize per occupied room sales, revenues and profitability; and consistently strive to exceed the expectations of our partners.

Develop and maintain a strong alliance with all partners with the goal of maintaining long term relationships and renew lease agreements.

Present Business Reviews to our Partners and ensure that all necessary follow-up is executed in a timely and professional manner.

Build strong relationships with e|n team members that align and support the execution of strategic business plans.

Support future growth of e|n by building and maintaining a strong bench of retail talent. Work with People Services, District Managers, and Operations to implement training and development programs for store teams.

Responsible for ensuring Store Directors maintain stores of the highest standards and all policies, procedures and governance are followed.

Collaborate with District Managers and Director Store Operations to identify trends, resolve issues and meet Company operational goals.

Uphold and evaluate the execution of established best practices and communicate feedback to the EVP and Store Quality Team.

Communicate clear expectations and hold self, District Managers, Store Directors, Store Teams accountable to all e|n standards of performance and behavior.

Responsible for the geographical area commitment and execution of e|n service standards.

Work with visual team to provide visual presentation direction and training to all Team Members to support “Selling More”.

Oversee the execution of all store transitions.

Performs all non-revenue generating tasks as required such as travel arrangements, expenses etc.

Travel Requirements

The Vice President of Store Quality will be required to travel as needed to meet the needs of the business.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Senior Director Store Quality is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

The Vice President of Store Quality must frequently lift and/or move up to 10 pounds.

BRING YOUR PASSION AND TALENT TO OUR TEAM!

Ready to make an impact and be part of something extraordinary? Apply today and take the next step in your career journey with us!

Event Network celebrates diversity and is proud to be an equal-opportunity employer. We’re committed to creating an inclusive environment for all Team Members.

Employee Benefits

Event Network offers full-time team members a comprehensive total rewards package with a variety of coverage options.

• Health and Wellness Benefits: Medical, Dental, and Vision Insurance; Basic Life and AD&D Insurance; Long-Term Disability; plus Voluntary Benefits options 100% paid by employee: Voluntary Life and AD&D Insurance, Short-Term Disability (for employees outside of CA, NY, NJ, HI, RI, Puerto Rico), Accident Insurance, Critical Illness, Hospital Indemnity, and Pet insurance.
• Retirement and Savings: 401(k) Retirement Plan; Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Paid Time Off: Vacation Accrual; Sick Leave
• Nine Paid Holidays.
• Profit Sharing Bonus Plan
• Employee Discounts: 25% discount to shop at our stores; and a separate discount program with exclusive savings on a variety of brand-name products, services, travel, entertainment, tickets, and more.