Account Manager - North America

Key Details

Job Title: Account Manager (Technology Sector / Mobile app & H+SaaS Solutions)

Reporting to the Strategic Accounts Director and Head of Partnerships

Attractive base salary + bonus

Role based in North America 

Freespace Overview

We’re a workplace technology company helping organizations to achieve three key outcomes:  

• Right size, right design: Enabling informed decisions using real-time data to achieve portfolio optimization and the right workplace design. 
• Smart building automations: Streamlining processes by simplifying complex seating requirements and through occupancy driven control and automation. 
• Exceptional employee experiences: Maximizing the benefits of the office by providing employees with the tools to find and reserve spaces, connect with each other and enjoy optimal working conditions. 

To achieve these outcomes, we provide an integrated platform that delivers actionable workplace intelligence, through a real-time analytics platform, workplace sensors, employee experience app, signage and space management solutions. We have recently been recognized with a nomination for the IFMA New York Awards of Excellence in the Sustainability category, underscoring our achievements in fostering adaptive, efficient, and sustainable work environments. 

About The Role

We have a fantastic opportunity for a strategic technical Account Manager with relevant tech/SaaS sector experience to join our team in North America. You will partner with our customers, helping them to fully utilize Freespace solutions and ensuring they have the best experience of Freespace and delivering planned revenue growth. This is a great opportunity to develop your career in a forward thinking, client focused organisation working with some fantastic customers.

Roles & Responsibilities

1. Forecasting & Reporting - Forecast sales and revenue projections for assigned accounts, tracking key performance metrics, and providing regular reports to SLT.
2. Account Planning - Develop and implementing the original sales owned account plans, including forecasting, budgeting, and setting sales quotas for "owned" opportunities and mapping stakeholders and opportunities globally (beyond existing contract scope)
3. Account Growth - Identify opportunities for upselling or cross-selling additional products or services to existing clients to maximise revenue and profitability - utilising pre-sales engineering team to scope new revenue streams.
4. Negotiation and Contract Renewals - Plan for and negotiating contract terms, pricing, and service agreements with clients to ensure mutual satisfaction and secure contract renewals.
5. Customer Relationship Management - Build and maintaining strong relationships with key clients, understanding their needs, and ensuring high levels of customer satisfaction.
6. Customer Success - Ensure that clients derive maximum value from the products or services they have purchased, and proactively addressing any issues or concerns they may have by working closely with the Customer Success team to unlock relationships and opportunities.
7. New Revenue / Service Line Generation - Work with the presales (engineering) team to scope new opportunities for revenue generation through new service line based on mapping client request. This includes target setting, quoting, warranty management and shipment for across all client locations.
8. New Business Support - As required, support the sales team with materials, presentations etc to provide credibility and experience from existing accounts.
9. Product Knowledge - Maintain a deep understanding of the company's products or services and effectively communicating their value propositions to customers.
10. Compliance – In relation to Sales & Ops (Order to cash) Process & Governance process (inc gating reviews etc) as well as ensuring full ownership of CRM data health.
11. Continuous Learning - Staying updated on industry trends, competitors, best practices, and new technologies relevant to sales and incorporating them into the sales strategy where appropriate.

Skills & Experience

• 3+ years’ experience in a strategic account management role within a technical, SaaS environment, preferably within a Global organization.
• Experience of technical troubleshooting and product development interfacing in order to solve and grow client offering.
• Experience in customer facing roles including pre-sales, project deployments, customer support.
• Experience of selling and negotiating commercial and contract terms with clients.
• Educated to degree level or equivalent.
• Commercially astute with demonstrable track record of growing revenue and accounts and building strong customer relationships.
• Ability to work with and coordinate a variety of stakeholders across all levels.
• Ability and Commitment to translate customer “asks’ into additional opportunities for Freespace.
• An up-to-date knowledge of and a deep interest in technology.
• Demonstrable curiosity to troubleshoot, research, understand and solve.
• A keen solution mindset that helps users achieve the best out of a product feature.
• Clarity of thinking and an ability to explain complex logic and reasoning in simple language.
• Extensive project management and deployment experience, to oversee proof of concept deployments, nurturing transition into global accounts.

Behaviours and Mindset:

• Highly driven and focused on delivery and outcomes.
• Motivated towards selling and growing share of client-wallet.
• Strategic thinker, able to spot and create opportunities.
• Confident and credible
• Curious and creative
• Strong customer ethos
• Able to thrive in a dynamic, fast-paced team environment.

Employee Benefits & Perks

• Paid time off
• Health, Dental and Vision Insurance
• Getting you up to speed and contributing as quickly as possible with a comprehensive induction
• Access to funded training to support your career development
• A genuine chance to grow your career with Freespace through access to internal job opportunities
• Chance to refer friends to Freespace and earn money through our Referral Programme
• Global employee recognition scheme which gives us the opportunity to recognize success.
• Chance to get involved in shaping our culture and affecting real positive change by joining one of our Employee Resource Groups (ERGs).
• A creative and engaging company culture right across the business.

If you find yourself a suitable fit for the role, kindly apply through LinkedIn or you can share your profile at [email protected].