Accounts Receivable Analyst

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.
  
  

Job Summary:

The Accounts Receivable Analyst serves as a primary financial liaison for our customers. They are responsible for managing a portfolio of accounts to optimize cash flow, mitigate risk and enhance customer relationships. This role is more strategic than traditional collections with a focus on proactive account management and complex problem-solving. The ideal candidate is proactive, highly organized, self-driven with a meticulous eye for detail. They are able to exercise independent judgement in resolving cash collection, managing escalations and analyzing data to provide insights to leadership.

This role reports to the Senior Accounting Manager, Order to Cash. Duties include but are not limited to:

What you will do:

Customer Portfolio Management

• Proactively manage and cultivate strong relationships with a high-volume portfolio of internal and external customers, serving as the primary point of contact for billing and receivable inquiries
• Independently manage and prioritize multiple customer demands, exercising discretion to resolve billing discrepancies and non-payments
• Investigate and perform detailed analysis in order to identify the root cause of billing or payment issues, collaborating cross-functionally to implement meaningful solutions.
  
  

Financial Analysis and Strategy

• Analyze cash application procedures and customer payment trends to identify opportunities for recommended process improvements to optimize cash flow.
• Exercise discretion in managing escalated or at-risk accounts, independently determining the appropriate course of action which may include negotiating payment plans, settlement or recommending the suspension/cancellation of services.
• Prepare and present analysis on high-risk accounts to leadership, providing recommendations for mitigating financial loss while preserving the customer relationship.
  
  

Operational and Audit Execution

• Serve as a key partner during financial audits, providing in-depth analysis and explanation for account statuses, transaction histories and resolution paths.
• Develop and maintain documentation for Accounts Receivable procedures and actively participate in process improvement initiatives.
  
  

What you will bring to SmithRx:

• 4+ years of proven experience in a high volume client-facing role with a preference in a financial role
• Associate's degree or equivalent professional experience in Accounting or Business Administration
• Demonstrated ability to negotiate and resolve conflict with external customers while maintaining a positive and professional relationship
• Proven ability to work independently, manage competing demands and make sound judgements in a fast-paced environment
• Strong analytical and problem-solving skills with a track record of investigating complex issues and implementing solutions
• Excellent communication and interpersonal skills with a customer-first orientation
• Solid understanding of accounts receivable and basic understanding of accounting policy
• Highly skilled in MS Office Suite (Experience with Intacct or other ERP is a plus)
  
  

What SmithRx Offers You:

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-term and long-term disability
• Discretionary Paid Time Off
• 12 Paid Holidays
• Wellness Benefits
• Commuter Benefits
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities