VP, Business Services Domain (Microsoft D365 ERP and CRM)

Company Description

Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a strategic relationship with Microsoft. Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.

As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer’s experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions.

A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world’s largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.

Job Description

VP, Business Services Domain (Microsoft D365 ERP and CRM)

Strategic Imperative

The Vice President, Business Services Domain is an executive role responsible for the strategic and operational leadership of the Business Services Domain (BSD) talent pool within the Hitachi Solutions Americas regional business unit. This position reports to the Senior Vice President, Americas Delivery Domain, and oversees multiple Domain Directors, each managing a specialized pool of consultants aligned to a specific Delivery Domain - Microsoft Dynamics 365 Customer Engagement (CE) and Microsoft Dynamics 365 Finance and Operations (F&O), Microsoft Dynamics D365 custom application solutions

The VP drives organizational excellence in people management, workforce planning, delivery capability development, and performance across the BSD talent pool. This leader ensures that our teams deliver consistent, high-quality outcomes for clients while fostering a thriving, inclusive, and growth-oriented culture. The VP supports the overall vision for the Americas Delivery Domain and Hitachi Solutions Americas by fostering team growth, managing employee engagement, training, risk, and providing ongoing mentorship.

Key Responsibilities

• Empower the Domain Directors (direct reports) to coach, mentor, and develop employees within the Domain through career development planning, performance management, and career path design.
• Ensure there is role clarity and best practices within the domain specialty areas.
• Ensure customer focus for all employees in the domain by coaching, mentoring, and providing feedback through the Domain Directors.
• Partner with Human Resources to ensure effective hiring practices and appropriate staffing levels within the Domain.
• Partner with Americas Resourcing Group to support centralized staffing in the Americas
• Ensure Domain Directors' accountability by establishing metrics for their employee management, skilling, utilization, capacity, and certifications, as well as their own development goals.
• Champion Hitachi Core Values among department members, supporting our company’s DEI initiatives to ensure sustainable growth.
• Partner with GDC Managers as it relates to project assignments and staffing.
• Responsible for overseeing the mid-year and annual performance management process within the Domain.
• Follow the established performance feedback process through employee recognition, rewards, and corrective action, with the assistance of Human Resources, when necessary.
• Responsible for team performance and reporting on metrics, including utilization for the Domain.
• Responsible for monthly Rhythm of the Business Reporting for BSD
• Lead strategic initiatives that support the Domain's goals as assigned.
  
  

Qualifications

• 10+ years of experience in managing teams, with a proven ability to lead multiple people managers and their teams effectively.
• Strong leadership skills with a focus on empowering and developing team members through coaching, mentoring, and career development. Excellent communication and interpersonal skills, enabling effective collaboration with HR and other stakeholders to ensure proper staffing and hiring practices.
• Proven ability to establish clear role definitions and implement best practices within domain specialty areas.
• Customer-focused mindset with the ability to instill the same focus within the team through regular coaching and feedback.
• Strong analytical and organizational skills to set and monitor metrics, ensuring accountability and continuous improvement.
• Commitment to promoting diversity, equity, and inclusion, and supporting company initiatives for sustainable growth.
• Strategic thinking and problem-solving skills to partner effectively with GDC and Resource Managers on project assignments and staffing.
• Experience in performance management, including providing constructive feedback, recognizing achievements, and implementing corrective actions when necessary.
• Ability to analyze and report on team performance metrics, including utilization, to drive informed decision-making and continuous improvement.
• Competencies:
• Continuous Learning.
• Impact and Influence.
• Client Focus.
• Strategic Thinking.
• Adaptability.
  

Additional Information

Why Join Hitachi Solutions?

• Step into a high-impact role that builds upon a foundation of deep industry expertise.
• Leverage your reputation and knowledge to drive innovation and transformation for leading organizations.
• Be part of a globally recognized team committed to excellence, collaboration, and growth.
  
  

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Base Salary Pay Range*: CAD $205,000 – CAD $275,000

• The current applicable Base Salary Pay Range for this role is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills relevant to the role, internal equity, alignment with market data, or other law.
  
  

Other Compensation / Benefit Overview

In addition to Base Salary, the successful candidate may be eligible to participate in the following plans / programs, upon satisfying all hiring requirements:

• Bonus Plan
• Medical, Dental and Vision Coverage
• Life Insurance and Disability Programs
• Retirement Savings with Company Match
• Paid Time Off
• Flexible Work Arrangements including Remote Work
  
  

#REMOTE

Beware of scams

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [email protected] domain email address regarding your application and interview requests.

All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.