Provider Relations Specialist

Who we are:

MEDvidi is an online mental health care provider. Our team includes qualified and licensed physicians and mental health professionals specializing in treating emotional and mental ailments. We provide online ADHD treatment as well as anxiety, depression, stress, OCD, and insomnia treatment. Going to the specialist’s facility for treatment can be difficult and time-consuming for both patients and their loved ones. MEDvidi offers a convenient, efficient, and cost-effective way to receive treatment in the comfort of your own home.

Today, our team comprises more than 220 employees, located worldwide, providing support to a wide range of customers. While most of our employees are remote, many have the opportunity to work on-site at any of our global office locations. Visit our careers website to learn more about opportunities at MEDvidi.

Requirements:

• Bachelor’s degree in healthcare administration or related field
• Experience working within healthcare operations
• Previous experience in telemedicine or working remotely
• Project management experience, preferred
• Excellent analytical and problem-solving skills
• Ability to interpret and analyze data, making sound decisions and recommendations
• Excellent communication, interpersonal, & organizational skills
• Possesses a strong ethical and professional code of conduct
• Multitasker and ability to prioritize, adapting to changing needs and situations
• Critical and analytical thinker
• Ability to perform under pressure
• Proficient with technology and quick to learn new systems
• Experience in mental health a plus
• Team player and can work proactively
  
  

Responsibilities:

I. Provider Onboarding & Integration

• Lead the Onboarding Experience: Serve as the primary point of contact for newly contracted providers, ensuring a consistent, positive, and organized onboarding journey.
• Cross-Functional Coordination: Partner with HR, Product, Administrative (AA), clinical leadership, support, and marketing to manage all onboarding milestones.
• MedOps Liaison: Coordinate directly with the MedOps department regarding all clinical and regulatory requirements for providers.
• Licensing & Credentialing: Actively manage and control provider licensing, including consulting on IMLC (Interstate Medical Licensure Compact) applications and the process for opening new state licenses. Ensure all providers maintain ongoing compliance and good standing.
• Project Management: Maintain and communicate detailed onboarding checklists, stages, and timelines for each provider.
• Mentorship: Match new providers with a colleague mentor.
  
  

II. Training, Technology & SOP Adherence

• Technology SME & Support: Act as the Subject Matter Expert (SME) on the CRM/EHR, providing initial training and direct, ongoing troubleshooting for providers experiencing tech issues.
• Technology Setup: Coordinate system logins, telehealth platform access, and any required digital toolkits.
• Orientation & Training: Schedule and deliver comprehensive orientation sessions and develop resources for providers to utilize within the Learning Management System (LMS) and Wiki.
  
  

III. Ongoing Provider Relations & Lifecycle Management

• Primary Relationship Owner: Act as the single point of contact for ongoing provider management, establishing and managing regular meetings to discuss clinical, operational, and business updates.
• Feedback & Objection Handling: Actively gather provider feedback and take ownership of managing and resolving provider objections or concerns, escalating critical issues to leadership when necessary.
• Communication Channel Management: Manage provider Slack channels, troubleshoot and resolve issues directly, or escalate to the appropriate team with follow-up.
  
  

IV. Schedule & Operations Management

• Schedule & State Management: Obtain and manage all provider schedules, including time-off requests, the out-of-office calendar, and non-recurring (ad-hoc) monthly schedules.
• Operational Coordination: Manage the technical opening and closing of provider schedules and provider states in the system.
  
  

V. Performance & Process Improvement

• Performance Management: Hold regular non-clinical KPI review meetings with providers. Track performance, provide coaching, and deliver education to help them achieve targets.
• Process Improvement: Recommend and implement process enhancements to improve the speed, clarity, or satisfaction of the provider experience, based on feedback and data.
• Documentation, Reporting & Analytics: Maintain accurate and up-to-date meeting records, provider-facing SOPs, and all onboarding materials, as well as providing reporting and analytics in accordance with performed duties.