Chat Support Specialist – Remote

Company Overview

At Healthsource Medical Services, we are dedicated to delivering exceptional healthcare support and patient-centered service. Our team is driven by professionalism, empathy, and a commitment to making healthcare experiences seamless and accessible. As we continue to expand, we are seeking a skilled and reliable Chat Support Specialist to join our growing remote support team.

Position Summary

The Chat Support Specialist will be responsible for providing real-time support to patients, clients, and healthcare professionals through live chat and messaging platforms. The ideal candidate will have excellent communication skills, a strong sense of empathy, and the ability to resolve inquiries efficiently while maintaining a professional and compassionate tone.

This role is perfect for individuals who thrive in a fast-paced environment, value accuracy and customer satisfaction, and enjoy working remotely as part of a collaborative team.

Key Responsibilities

• Provide timely and professional responses to customer inquiries via live chat, email, and messaging systems.
• Assist patients and clients with appointment bookings, service information, and troubleshooting issues.
• Maintain accurate records of interactions and escalate complex cases when necessary.
• Ensure a high level of confidentiality in handling patient or client information.
• Collaborate with other departments to ensure consistent and efficient communication.
• Follow company policies, communication standards, and service quality expectations.
• Contribute to continuous improvement by sharing customer insights and feedback.
  
  

Qualifications

• High school diploma or equivalent (post-secondary education preferred).
• 1–2 years of experience in customer support, preferably in healthcare or service-related industries.
• Excellent written English communication and interpersonal skills.
• Strong computer literacy and ability to navigate multiple chat platforms simultaneously.
• Ability to stay calm, empathetic, and professional under pressure.
• Reliable internet connection and quiet remote workspace.
• Knowledge of medical terminology or healthcare processes is an asset (training provided).
  
  

Employment Type

• Remote / Work from Home
• Full-time or Part-time
  
  

Benefits

• Competitive hourly rate or salary based on experience.
• Flexible remote work schedule promoting work-life balance.
• Opportunity to grow within a reputable healthcare organization.
• Paid training and professional development opportunities.
• Supportive and inclusive work environment that values collaboration and respect.
• Performance-based bonuses and recognition programs.
• Opportunity to make a meaningful impact in improving patient and client experiences.