Live Chat Support Specialist (Remote)

We are seeking a dedicated Live Chat Support Specialist to join our team. As a crucial member of our customer service department, you will be responsible for providing real-time assistance to our clients through online chat platforms. This role requires excellent communication skills, problem-solving abilities, and a customer-focused mindset.

Location: United States (Remote)

Pay: $28.00 - $35.00 per hour.

Responsibilities

• Respond to customer inquiries and provide accurate information via live chat
• Resolve customer issues in a timely and professional manner
• Escalate complex problems to the appropriate team members
• Maintain detailed records of customer interactions
• Collaborate with colleagues to improve overall customer satisfaction
  
  

Requirements

• Excellent written and verbal communication skills
• Strong multitasking and time management abilities
• Previous experience in customer service or support roles
• Familiarity with live chat platforms and CRM software
• Ability to work in a fast-paced environment
  
  

Qualifications

• High school diploma or equivalent
• Proven track record of delivering high-quality customer service
• Basic computer skills and proficiency in typing
• Ability to remain calm and focused under pressure
  
  

Benefits

• Competitive salary and benefits package
• Opportunity for career growth and advancement
• Friendly and supportive work environment
• Flexible work schedule options