Community Support Representative

About Us:

Dribbble is the leading platform to discover world-class designers, browse their design work, and purchase the services they offer. We're on a mission to help professional designers earn a living doing work they take pride in.

With most jobs, you have to pick between having a huge impact on the organization (small team) or having a huge impact on the world (big product). At Dribbble, you get to do both as part of a lean, laser-focused team that's responsible for one of the world's most popular websites.

We’re a fully remote team. We know firsthand that people can do their best work - and inspire others to do the same - no matter where they're located as long as they have the freedom to be open, honest, and their authentic selves with each other.

About the role:

The mission of the Support Team is to build user trust & engagement by acting as the voice of our users, creating value-adding education and resources, swiftly providing reactive support, and focusing on user success by proactively planning for future needs. As a member of our growing team, you’ll work alongside us and further our mission by owning the ticket queue, fielding urgent requests, and ensuring our users receive swift responses.

As a Community Support Representative, you'll be responsible for:

• Efficiently responding to 200+ written inquiries a week via Intercom, ensuring every user feels heard and supported.
• Taking full ownership of each case from the first message through to resolution, delivering clear, empathetic, and solution-oriented support.
• Supporting mission-critical functions such as payouts, project mediation and fraud prevention, maintaining accuracy and integrity across all workflows.
• Educate and empower users by providing clear guidance, tutorials, and resources that help both clients and designers get the most from our platform.
• Be the voice of our community by identifying patterns in feedback and partnering with internal teams to improve the overall user experience.

We're looking for:

• Excellent listening and empathy skills. You can read between the lines to identify the root causes of customer issues. You’re a stellar communicator and can express yourself well through email, chat, and video communication.
• Someone who’s excited about a team-first approach and believe that we’re better when we work together towards a goal.
• Someone who seeks first to learn and listen. You see each small task as an opportunity to learn more about our users, the product, the team, and yourself.
• Someone who cares deeply about the small details. You understand how the small things fit into the big picture and can easily make the connections.
• Authenticity. You care about the world and team around you and always look for ways to impact the common good. You approach your work without ego and focus on the success of the team.
• Experience in supporting customers in an e-commerce digital marketplace setting, already have knowledge of the design world, and may even be a creator yourself!

Benefits:

At Dribbble, you’ll join a diverse team dedicated to learning, teaching, and growing; as individuals, as a team, as a business, and as a community. As a workplace, we pride ourselves on doing right by our employees, and have a benefits package that makes being a part of the Dribbble team a dream job and something to be really proud of:

• 100% remote: so you can work where you feel most comfortable and inspired.
• Stay healthy: generous medical and dental for both you and your dependents.
• Relax and unwind: with plenty of paid vacation, and paid sick time for when you need it.
• Paid volunteer days: for you to spend giving back to non profits/organizations that are important to you.
• Celebrate: we observe both US and Canadian holidays - and a whole week of rest in December.
• Family leave: paid time off for when your family grows.
• Save up: put pre-tax savings into a 401k/RRSP - we’ll match a portion of your contributions.
• Fitness fund: to help you feel your very best.
• Equipment fund: so you can deck out your home office.
• Monthly coffee budget: Grab that latte - it’s on us.
• Hang out: we get together at least once a year for some in-person face time.
• Pro tools: MacBook Pro (or Air) and all the tools you need to do a great job.

Dribbble has shared the base salary range that, in good faith, we expect to offer applicants for this role at the time of posting. The final offer will depend on a mix of factors such as your experience, education, qualifications, certifications, skills, and our current business needs.

ANNUAL BASE SALARY RANGE

• $45,000 - $50,000 CAD

At Dribbble, compensation is about more than just a salary. We’re proud to offer a well-rounded package that supports your life and growth, including 100% remote work, three weeks of vacation to start, ten days of paid sick time each year, comprehensive medical and dental coverage, and a retirement plan with matching for regular full-time employees.

We believe in creating an environment where people can do their best work, feel supported, and grow both personally and professionally.