Internal Communications, Specialist

Date Posted:

2025-10-13

Country:

United States of America

Location:

OTFLH: Florida Home Offices Remote Location, Remote City, FL, 33408 USA

The Internal Communications Specialist is responsible for maintaining the company’s internal communications channels and developing and implementing creative, strategic, on-brand communications content and materials across a variety of traditional and digital channels. This role will be a key contributor to our global Internal Communications Center of Expertise (CoE) with a focus on developing and delivering content to our internal Otis colleagues, however s/he must partner closely with the global External Communications CoE to ensure alignment and cross channel/cross-audience storytelling when and where possible. In support of project-specific and annual communications plans, this individual will develop content that aligns to company mission, messaging and business priorities.

With a focus on communication strategy development, tactical execution and ongoing content creation, this role will serve as strategic communications counsel to a variety of internal audiences and stakeholders across the company to ensure timely, current and relevant information is consistently shared with colleagues to drive awareness, understanding and engagement.

On a typical day you will:

Content strategy and development

• Create and update relevant content for communications channels including company intranet, Viva Engage (internal social media platform), weekly electronic newsletter, etc.
• Participate in the broader global communications organization’s internal and external content strategy and storytelling efforts to drive customer centricity and bring the company mission to life
• Develop creative, breakthrough messaging, formatting and presentation of internal communications to drive readership, understanding and engagement
• Create and update relevant communications in support of communications strategies and tactical plans that the broader Internal Communications team oversees
  
  

Executive, leader and functional communications support

• Develop and execute communications plans for global functional leaders such as new program launches, functional initiatives, etc. to ensure uptake, understanding, engagement and success
• Provide strategic communications counsel to various internal stakeholders across functions, business operating units and the broader global communications community
  
  

Internal channel governance and management

• Oversee governance, maintenance and evolution of enterprise internal communications channels, including intranet, Viva Engage, digital signage, enterprise email distribution platform
• Manage “back-end” technical and SharePoint-related aspects of company intranet and enterprise email distribution platform
• Analytics and measurement
• Leverage analytics to measure effectiveness and engagement; gather insights and suggest necessary adjustments and changes to communications in response to data
  
  

Analytics and measurement

• Leverage analytics to measure effectiveness and engagement; gather insights and suggest necessary adjustments and changes to communications in response to data
  
  

Qualifications:

• Minimum 3 years of experience in communications, preferably in a multinational corporate or agency environment
• Excellent written and verbal communication skills including strong editorial copywriting and editing experience
• High degree of experience in Microsoft 365, including SharePoint, Viva Engage – as well as overall digital acumen
• Demonstrated competency in core communications capabilities including development of internal communications strategies and tactical plans, storytelling, editing, channel management, project management
• Familiarity with applying digital analytics to gain insights for continuous improvement
• Forward-thinking and highly collaborative with balance of analytical and creative thinking
• Able to work as part of a team and as an individual contributor
• Broad content-generation skillset, including copywriting and editing for diverse audiences with unique needs and tones
• Demonstrated ability to manage information from multiple sources, creating alignment and providing proactive, timely solutions
• Ability to succeed in fast-paced large, global, corporate environment with many cross functional partners
• Highly adaptable, able to respond quickly to new ideas, solutions and initiatives while managing ambiguity and managing multiple priorities
  
  

Education:

BA with specialization in communications, journalism or similar area

Apply today to join us and build what’s next!.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].

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