Customer Support Representative
Mercor
Contract
Customer Support
Canada
Hiring from: Canada
About The Job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
Position: Customer Service Representative
Type: Independent Contractor
Compensation: $45–$60/hour
Location: Remote
Duration: 6 weeks
Commitment: 20–40 hours/week
Role Responsibilities
Must-Have
,
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
Position: Customer Service Representative
Type: Independent Contractor
Compensation: $45–$60/hour
Location: Remote
Duration: 6 weeks
Commitment: 20–40 hours/week
Role Responsibilities
- Write tasks and scenarios reflecting real-world customer service work in finance and insurance.
- Create realistic situations involving account inquiries, policy questions, claims processing, and transaction assistance.
- Develop scenarios for resolving customer complaints, explaining financial products, processing applications, and maintaining compliance.
- Review and evaluate AI responses to finance and insurance customer service queries for accuracy and professional standards.
- Provide detailed feedback on financial services scenarios to improve AI training.
Must-Have
- 4+ years professional experience as a customer service representative in finance and insurance.
- Demonstrated professional recognition and management responsibilities.
- Proficient with using computers and navigating various software systems.
- Excellent written communication with strong grammar and spelling skills.
- Pass video interview, background check, training, and qualification quiz.
- 14 years experience preferred.
- Immediately; applications reviewed on a rolling basis.
- Hourly compensation, paid weekly via Stripe Connect.
- Payments based on services rendered; contractors maintain full control over their work schedule and methods.
- Upload resume
- AI interview based on your resume
- Submit form
- For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome/welcome
- For any help or support, reach out to: [email protected]
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