Dispatcher
Jenkins Restorations
Full time
Other
United States
Hiring from: United States
Job Details
Level: Entry
Job Location: 3750 CENTERVIEW DR - CHANTILLY, VA
Position Type: Full Time
Education Level: Not Specified
Salary Range: $15.00 - $15.00 Hourly
Job Category: Admin - Clerical
Description
JOB DESCRIPTION - Dispatcher
Title: Dispatcher
Location: TBD
Classification: Non-Exempt/Hourly
Supervisor: Department Head of Operational Support
Approved by: Operations/People Ops
Revision Date: January 2024
Job Summary
This is a non-exempt position. The person in this role will handle a variety of branch-specific tasks along with some tasks that benefit the company. Tasks will include, but not limited to, answering incoming phone calls, relaying messages, updating notes in our different databases. This person must keep open & continuous communication with branch/company employees, managers, etc. This position reports to a local branch manager.
Dispatcher Essential Duties And Responsibilities
Duties will include, but are not limited to:
This position has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/Or Experience
Applicants must possess a high school diploma. Six months to one-year related customer service experience and/or training; or equivalent combination of education and experience.
ORAL COMMUNICATION
Must have a pleasant and friendly mannerism in the office and customers on the telephone.
Language Skills
Must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Demonstrate the ability to write routine reports, correspondence, and the ability to speak effectively to customers and/or employees of the organization.
Computer Skills
To perform this job successfully, an individual should have knowledge of databases, Internet, spreadsheet, and word processing software.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment is a professional office setting. The noise level in the work environment is usually moderate.
Qualifications
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment is a professional office setting. The noise level in the work environment is usually moderate.
This job can be done remote but employee must be within driving distance on a Jenkins office.
Level: Entry
Job Location: 3750 CENTERVIEW DR - CHANTILLY, VA
Position Type: Full Time
Education Level: Not Specified
Salary Range: $15.00 - $15.00 Hourly
Job Category: Admin - Clerical
Description
JOB DESCRIPTION - Dispatcher
Title: Dispatcher
Location: TBD
Classification: Non-Exempt/Hourly
Supervisor: Department Head of Operational Support
Approved by: Operations/People Ops
Revision Date: January 2024
Job Summary
This is a non-exempt position. The person in this role will handle a variety of branch-specific tasks along with some tasks that benefit the company. Tasks will include, but not limited to, answering incoming phone calls, relaying messages, updating notes in our different databases. This person must keep open & continuous communication with branch/company employees, managers, etc. This position reports to a local branch manager.
Dispatcher Essential Duties And Responsibilities
Duties will include, but are not limited to:
- Promptly answer incoming calls through the call flow program with the highest level of customer service.
- Transfer calls from incoming clients, Third Party Administrators & adjusters to the appropriate project manager or department.
- When answering phones, accept/decline "call-in" requests per current company process/guidelines.
- Update notes in our company's databases.
- Dispatch assignments and direct sale leads to the emergency service personnel to ensure contact is made in an expedited fashion.
- Update external databases promptly to ensure the company stays in compliance.
- Audit the database to ensure correct data is making its way into the system.
This position has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/Or Experience
Applicants must possess a high school diploma. Six months to one-year related customer service experience and/or training; or equivalent combination of education and experience.
ORAL COMMUNICATION
Must have a pleasant and friendly mannerism in the office and customers on the telephone.
Language Skills
Must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Demonstrate the ability to write routine reports, correspondence, and the ability to speak effectively to customers and/or employees of the organization.
Computer Skills
To perform this job successfully, an individual should have knowledge of databases, Internet, spreadsheet, and word processing software.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment is a professional office setting. The noise level in the work environment is usually moderate.
Qualifications
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment is a professional office setting. The noise level in the work environment is usually moderate.
This job can be done remote but employee must be within driving distance on a Jenkins office.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way. We created Falco, the open standard for cloud...
Other
United States
Hiring from: United States
Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in...
Other
Canada
Hiring from: Canada
Description About Orsini Rare Disease Pharmacy Solutions Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a...
Other
United States
Hiring from: United States