Clinical Operations Assistant (Contract)

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against "we caught it too late again".

We are looking for a Clinical Operations Assistant to expand their skill sets and help establish Prenuvo as a pioneer in preventive healthcare. This is a rare opportunity in the field to step away from clinical practice and apply your training towards a revolutionary service. We are rapidly expanding and are looking for team members with the flexible mindsets and skills required to be a part of our mission! A Clinical Operations Assistant at Prenuvo is typically responsible for providing administrative and operational support to ensure the smooth functioning of our healthcare facilities.

This role can be based remotely as Clinical Operations Assistants support our entire clinic network across North America, the candidate must be able to support West Coast (Pacific Time Zone) hours of operations up until 6pm PST and be able to work occasional weekends.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people's lives!

What You'll Do

Quality Assurance & Report Management

• Review radiology reports daily for accuracy, consistency, and clinical severity across the entire clinic network.
• Collaborate with radiologists to correct report discrepancies before release.
• Release finalized reports to nurse practitioners, physicians, or patients based on exam type, referral source, and clinic-specific workflows.
  
  

Workflow & Case Assignment

• Manually assign cases including VIP, emergent, consult, and research studies based on radiologist specialty, licensing, and priority.
• Manage radiologist workloads and monitor turnaround times (TAT).
• Follow up on delayed reports, missing referrals, and cases requiring special clearance (e.g., implants, claustrophobia).
• Provide feedback to radiologists on quality issues and assist in peer review and enterprise QA initiatives.
  
  

Communication & Liaison

• Serve as a communication bridge between radiologists, technologists, and internal teams on image quality issues, missing images, follow up questions from patients or physicians, requests to speak to the radiologist from physicians.
• Follow up with patients to collect additional clinical history as needed.
• Coordinate with multiple teams for an effective workflow and patient focused care.
  
  

Project & Data Support

• Collect and organize patient data for internal initiatives and marketing campaigns based on exam findings and severity.
• Assist with specialized studies to ensure proper routing, report availability, and system updates.
• Maintain and monitor Jira tickets for case tracking, workflow updates, and issue resolution.
  
  

What You'll Bring

Required Qualifications:

• Bachelor's degree or equivalent in healthcare administration, health sciences, or a related field preferred.
• Knowledge of medical terminology and radiology reporting standards.
• 2+ years of experience in healthcare or radiology operations, quality assurance, or clinical coordination.
• Exceptional attention to detail and organizational skills.
• Strong communication and interpersonal abilities to liaise effectively across teams in a remote setting.
• Familiarity with Google suite, JIRA, slack, and HIS/RIS systems.
• Ability to prioritize tasks in a high-volume, fast-paced environment.
• Familiarity with regulatory guidelines and compliance requirements, such as Good Clinical Practice (GCP) or HIPAA, is essential to ensure adherence to protocols and protect patient confidentiality.
• Comfortable and available to work weekend on a rotating basis
  
  

Nice to Have:

• Prior experience working with radiologists, technologists, and physicians.
  
  

Our Values

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.
  
  

Second: we are Platform-Builders

• We're always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what's ahead – in a mindset of ownership and duty to our mission.
  
  

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients' lives, and we won't stop till everyone can benefit from our work.
  
  

What We Offer

• An avenue to make a positive impact on people's lives and their health
• Growth opportunities are at the heart of our people journey, we're doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
• The hourly rate for this role ranges from $26-$35 in local currency, depending upon experience
  
  

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to [email protected].