Customer Support Specialist

Nestmed
Full time
60,000 - 100,000 USD / year
Customer Support
United States
Hiring from: United States
Healthcare documentation is broken. Nestmed is fixing it with an AI platform that gives clinicians their time back.

In just one year, we’ve scaled to support tens of thousands of clinicians across more than a million patient visits. We're now the trusted partner for over 60 home health agencies, including 7 of the top 10 enterprises in the US.

Our founding team—hailing from Stanford, YC, Google, and Meta—is backed by the founders of PayPal and Plaid to build the essential infrastructure for the future of the $500B home healthcare industry.

Customer Support Specialist

Location: Remote (U.S. East Coast or Central time zone)

Type: Full-time

Team: Customer Experience

Compensation: $60,000 - $100,000 + Great health benefits - healthcare, dental, and vision

What You’ll Do

  • Serve as the first line of support for our users, including clinicians, staff, and admins via Zendesk (email, chat, tickets, phone)
  • Troubleshoot user-reported issues, escalate bugs to product/engineering, and follow through on resolution
  • Triage and categorize inbound tickets to improve internal response speed and clarity
  • Translate user feedback into actionable insights to improve product usability
  • Collaborate closely with Customer Success to ensure a consistent and proactive support experience

What You Bring

  • 3+ years of experience in customer support or client-facing roles, ideally in a healthtech or healthcare SaaS company
  • Familiarity with Zendesk
  • Deep understanding of clinical workflows, home health, or EHR/EMR systems (bonus if you’ve worked with intake, charting, or QA)
  • Excellent written and verbal communication skills- you can simplify technical topics for non-technical users
  • Strong organizational habits and proactive follow-up instincts
  • Comfort with fast-changing environments and a bias toward action

Bonus Points For

  • Knowledge of HIPAA compliance, security protocols, and protected health information (PHI)
  • Experience supporting an AI or voice-based product
  • Based in ET or CT time zones

Why Nestmed

  • Mission-driven company improving healthcare documentation at scale
  • Early-stage team with huge ownership opportunities
  • Fast-growing customer base and real-world impact
  • Work closely with product and engineering teams to shape the user experience
  • Remote opportunity, collaborative culture, and meaningful work

Interview Process

  • Initial Phone Screen
  • Hiring Manager Call
  • Take Home Assessment
  • Final Round + Virtual Meet and Greet!

if you don't fit all the requirements, please feel free to apply anyways!

If you’re passionate about building high-impact products that solve real-world problems, we’d love to hear from you. Apply today!

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Company Description Infoya is a global IT consulting and services organization. We collaborate with visionary leaders to achieve outsized business impact by providing innovative solutions and exploring cutting-edge technologies. We work hand-in-hand with our clients to facilitate transformative change, guiding them through...
Customer Support
Canada
Hiring from: Canada
22 - 23 USD / hour
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you...
Customer Support
United States
Hiring from: United States
20 USD / hour
What We Do KinderSystems (www.KinderSystems.com) is the leading provider of subsidy management software-as-a-service (SaaS) solutions to state agencies, Head Start programs, and child care providers. Built and supported by industry experts, KinderSystems envisions a world where all families, no matter...
Customer Support
United States
Hiring from: United States