Senior Product Operations Manager

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

Auth0 is hiring a Senior Product Operations Manager to report to the Chief of Staff and Head of Operations, Auth0 Product. This individual provides a wide array of operational, logistical, and project-related support to the Chief of Staff and Auth0 Product Leadership team. The ideal candidate thrives in a fast-paced environment, possesses excellent communication and interpersonal skills, and is passionate about fostering a high-performing product team through scalable solutions.

KEY RESPONSIBILITIES:

• Product Analytics: Drive analytical rigor by leveraging customer feedback, usage data, and performance metrics to identify opportunities for process improvement and product alignment. Ensure product managers are equipped with the feedback and analytics meaningfully shape product direction and outcomes.Product Roadmap Presentation: Lead the development and delivery of roadmap presentations that clearly connect data-driven insights to strategic decisions. Collaborate cross-functionally to ensure feedback and analytics meaningfully shape product direction and outcomes.
• Strategic Program & Project Management: Lead cross-functional projects, providing program management for major product initiatives. Partner with workstream owners to maintain alignment, ensure on-time delivery, and proactively address blockers or escalations.
• Learning, Development & Enablement: Develop and maintain onboarding and continuous learning programs for the Product organization. Embed product principles, facilitate ongoing education, and utilize feedback (surveys, interviews, performance metrics) to ensure content relevance. Optimize internal knowledge bases for a frictionless team experience. Drive cohesion across Okta by building and implementing scalable workflows that align Product, Marketing, Sales, and Enablement teams.
• Operational Support & Optimization: Foster operational excellence for operating rhythms and processes. Provide design support for internal documentation, enablement decks, and video assets to enhance communication clarity and engagement. Track, analyze, and optimize Product Ops programs by defining and managing performance metrics, collecting stakeholder feedback, identifying inefficiencies, and implementing process improvements to drive responsiveness, alignment, and scalable growth.
  
  

QUALIFICATIONS:

• 5+ years of experience in Product Operations, Program Management, Business Operations, or a related function in a fast-paced, cross-functional environment
• Excellent project management, planning, and organizational skills with extraordinary attention to detail and follow-through
• Proven success managing multiple, complex projects simultaneously with the ability to prioritize effectively, set clear expectations, and drive timely execution
• Strong command of collaboration tools (e.g., Jira, Asana, Confluence, Google, Lucid Chart Slack) and the ability to quickly learn and adapt to new platforms
• Highly analytical and process-oriented, with a knack for identifying inefficiencies and a desire to build scalable systems
• Deep empathy for global teams and customers, and a track record of bridging business needs with product realities.
• Exceptional written and verbal communication skills; able to distill complex topics for diverse audiences across Product, Marketing, Sales, and Leadership
• Comfortable working autonomously while exercising sound judgment and maintaining strict confidentiality on sensitive matters
• Energized by ambiguity and change with the ability to stay positive, solutions-oriented, and collaborative under pressure
• Entrepreneurial mindset with a passion for continuous improvement and building from zero-to-one
  
  

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

The annual base salary range for this position for candidates located in Canada is between:

$104,000—$156,000 CAD

What you can look forward to as a Full-Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta
  
  

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.