Client Success Manager

At AppWork, we’ve built a simple, user-friendly PropTech platform that modernizes maintenance operations. Our platform brings everything into one easy-to-use platform so property managers, maintenance teams, and residents can all enjoy a smoother, more connected experience.

As a member of the AppWork team, you’ll be helping to build and deliver technology that solves real problems, makes communities run better, and creates happier teams and residents.

About The Role

We’re looking for a Client Success Manager who is passionate about building strong client relationships, has a knack for problem-solving, and thrives in a collaborative, in-office environment. If you’re a proactive, detail-oriented individual who loves working directly with clients, we’d love to hear from you!

What You'll Do

• Onboarding & Implementation:
• Lead new client onboarding, guiding them through the implementation process.
• Collaborate with client teams to configure their AppWork environment to align with their unique operational needs.
  
  

• User Training:
• Deliver engaging training sessions for users, focusing on technicians, supervisors, and managers, both virtually and in-person.
• Ensure users feel confident and empowered to leverage AppWork’s features effectively.
  
  

• Product Usage Monitoring:
• Perform regular audits to track client engagement and usage of AppWork.
• Proactively reach out to clients to address gaps in usage and identify opportunities for optimization.
  
  

• Tier 1 Support:
• Act as the first point of contact for client support inquiries, resolving issues efficiently and effectively.
• Escalate complex issues to the development team with thorough documentation and follow-up.
  
  

• General Account Management:
• Build and maintain strong, trusting relationships with clients.
• Schedule regular check-ins to review performance, gather feedback, and provide insights.
• Communicate new features, updates, and best practices to ensure ongoing client success.
  

Qualifications

• 3–5+ years of experience in customer success, account management, or client-facing roles preferably in a SaaS or tech company.
• Bachelor’s degree in Business, Communications, Marketing, or a related field (preferred).