Chat Support Representative

About Cappellino

At Cappellino, we are a family-operated automotive group built on integrity, customer care, and innovation. We take pride in delivering outstanding service and maintaining strong relationships with our clients. We’re seeking enthusiastic and detail-oriented Chat Support Representatives to join our remote team and help us provide fast, friendly, and reliable online customer service.

Responsibilities

• Respond promptly to customer inquiries via live chat and messaging platforms.
• Provide accurate information about vehicles, services, promotions, and scheduling.
• Assist customers with booking appointments, answering general questions, and resolving issues.
• Maintain a professional, courteous, and empathetic tone in all interactions.
• Update and document customer interactions within internal systems or CRM tools.
• Collaborate with team members to escalate and resolve complex issues efficiently.
• Follow company communication standards to ensure consistent, high-quality support.
  
  

Qualifications

• Previous experience in chat or customer support preferred (automotive experience a plus).
• Excellent written communication and multitasking skills.
• Strong attention to detail, problem-solving, and customer focus.
• Ability to work independently in a remote environment.
• Proficiency with chat platforms, CRM systems, and Microsoft Office or Google Workspace.
• Reliable internet connection and a quiet home workspace.
  
  

Benefits

• 100% remote position with flexible full-time and part-time schedules.
• Competitive pay with opportunities for performance bonuses.
• Paid training and ongoing professional development.
• Supportive and team-oriented remote work environment.
• Opportunities for career advancement within the company.
• Work-life balance and flexibility.