Enterprise Account Manager

We are seeking an experienced Enterprise Account Manager to drive growth and retention within our existing customer portfolio for Gridwise Analytics, our rapidly growing data and insights product. You'll own the full customer lifecycle — from onboarding to renewal to expansion — ensuring our enterprise clients maximize value from our proprietary gig mobility dataset.

As a key member of our go-to-market team, you'll:

• Maximize customer lifetime value through strategic account management and expansion initiatives.
• Drive renewals and prevent churn by building deep, consultative relationships with key stakeholders.
• Identify and execute expansion opportunities across our existing customer base in financial services, gig platforms, and automotive sectors.
• Act as the voice of the customer internally, partnering with Product and Engineering teams to ensure our roadmap meets client needs.
  
  

This role reports directly to the CEO and requires San Francisco-based presence for optimal customer relationship management.

What You'll Do

Customer Retention & Growth

• Drive renewal success by building deep relationships with key stakeholders and ensuring contract continuity across your portfolio
• Identify and execute expansion opportunities within existing accounts, including new data sets, additional markets, and enhanced service tiers
• Conduct strategic account reviews and quarterly business reviews to demonstrate value and uncover growth potential
• Monitor account health metrics and proactively address any risks to retention or satisfaction
  
  

Relationship Management & Consultation

• Serve as the primary relationship owner for high-value enterprise accounts in financial services, gig platforms, and automotive sectors
• Build executive-level relationships and maintain regular touchpoints with C-suite and VP-level decision makers
• Act as a trusted advisor on industry trends, data insights, and strategic initiatives that impact their business
• Coordinate cross-functional support including data delivery, technical integrations, and custom reporting needs
  
  

Strategic Account Planning & Execution

• Develop comprehensive account strategies for each client, mapping stakeholders, understanding business priorities, and identifying expansion pathways
• Partner closely with Product and Engineering to advocate for customer needs and influence roadmap priorities
• Collaborate with Marketing on case studies, co-marketing opportunities, and industry events to showcase customer success
• Represent Gridwise at client meetings, industry conferences, and executive briefings to strengthen relationships and market presence
  
  

What We're Looking For

Experience & Track Record

• 5+ years of enterprise account management or customer success experience with a strong track record in data, analytics, SaaS, or recurring revenue businesses.
• Background in Data-as-a-Service (DaaS) account management strongly preferred.
• Consistent history of achieving retention and expansion targets, with experience managing customer lifecycles and renewals.
  
  

Account Management & Relationship Skills

• Proven ability to manage and grow enterprise customer portfolios across multiple verticals and deal sizes.
• Expert at building deep, consultative relationships with executive stakeholders and maintaining long-term partnerships.
• Experience identifying and executing expansion opportunities within existing accounts, including upsells and cross-sells.
• Strong customer advocacy skills with a track record of preventing churn and driving satisfaction.
  
  

Strategic & Consultative Approach

• Customer-centric mindset with ability to understand complex business challenges and position data solutions strategically.
• Experience conducting quarterly business reviews and strategic account planning sessions.
• Skilled at translating customer feedback into product requirements and internal process improvements.
• Ability to simplify complex data concepts and demonstrate clear ROI to enterprise buyers.
  
  

Technical & Operational Fluency

• Technically proficient in understanding analytics and data products; BI tool experience (e.g., Looker, Tableau) a plus.
• Familiarity with modern CRM and customer success platforms (HubSpot, Salesforce, Gainsight, etc.).
• Experience with data delivery processes and technical integration support.
  
  

Personal Attributes

• Relationship-focused with exceptional interpersonal skills and emotional intelligence.
• Problem-solving orientation with ability to navigate complex customer challenges and internal coordination.
• San Francisco-based for optimal face-to-face customer relationship management (95% of customers located in SF).
• Thrives in a fast-paced, startup environment while maintaining a collaborative, team-first mindset.
• Revenue-focused with strong business acumen and understanding of customer success metrics.
  
  

Additional Expectations

• Willingness to travel at least 25% of the time for strategic customer meetings and industry events.
• Operates with independence and accountability while fostering cross-functional collaboration.
  
  

Gridwise could be a good fit for you if you:

• Are a self-starter who enjoys having autonomy in how they work
• Want to work with authentic people who embody diversity and are true to ourselves
• Want to be at a company that values your professional growth and empowerment
• Are looking for a cohesive team that cares about each other’s well-being
  
  

Why do people work at Gridwise?

• We are a remote-first culture - you work where you want and have flexibility on schedule
• You're surrounded by smart people who work their ass off - and have fun while doing it!
• Your work has a direct impact on the lives of gig workers and the way people and goods move at scale
• Your professional growth is one of our core company values and is invested in by us
  
  

What we offer

• Work remotely from anywhere in the world (US hours)
• Competitive salary & equity
• Medical, dental, & vision benefits
• 401(k) offering
• Work from home budget or paid membership at a remote coworking office
• Flexible hours & vacation policy (two-week minimum encouraged)
• Monthly rideshare and delivery credits
• Coffee subscription
• Premium laptop/equipment