Senior Account Manager

Job Summary

The Senior Account Manager is responsible for developing and managing strategic relationships with complex compounders to drive the sales and expansion of Formerra’s products and services. This role requires a proactive approach to building and maintaining multi-functional and executive partnerships that enhance customer loyalty, increase revenue, and maximize profitability.

The ideal candidate will possess strong Customer-Centric Selling expertise, exceptional problem-solving skills, and a dynamic, professional presence.

This role is fully remote, based in the Toronto area.

Duties/Responsibilities

• Drive profitable revenue growth through strategic business development.
• Meet or exceed gross margin targets as a percentage of sales.
• Utilize Customer-Centric Selling methodologies to enhance effectiveness.
• Identify, track, and secure new business opportunities aligned with growth goals.
• Develop and execute account management plans to strengthen customer relationships.
• Act as a trusted advisor, offering tailored solutions to key decision-makers.
• Support strategic planning, including forecasting and goal-setting.
• Expand existing accounts while proactively pursuing new business.
• Define and execute selling strategies, securing orders and optimizing engagement.
• Provide regular progress updates to the Sales Manager.
• Implement marketing campaigns and contribute to product strategy.
• Collaborate with Technical and Customer Service teams to ensure satisfaction.
• Deliver results through effective execution of strategic initiatives.
• Perform additional responsibilities as needed.
  
  

Education And Experience

• Bachelor’s Degree required in Plastics or Polymer Engineering, Business, Chemistry, or related discipline.
• 10+ years of sales experience in distribution, manufacturing, account management, or related industries.
• Ability to analyze customer needs and develop strategic solutions.
• Strong technical aptitude with a broad understanding of materials, solutions, and processing.
• Professional presence with excellent verbal, written, and presentation skills.
• Highly self-motivated, organized, and capable of working autonomously with minimal oversight.
• Proven ability to collaborate as a team player while driving individual success.
• Proficiency in Microsoft Word & Excel; SAP & Salesforce experience highly preferred.
• Competitive mindset with a strong work ethic, autonomy, and drive for excellence.
  
  

Physical Requirements & Work Setting

• Requires remaining in a stationary position for prolonged periods of time, and frequent communication.
• Must be able to traverse and operate computer and other office equipment.
• Typical work is in an office environment where the noise level is low to moderate.
• Travel up to 50% may be required, including overnights.
  
  

Why Join Us?

• Rewarding work and responsibilities.
• Benefits start Day 1!
• Remote position
• Excellent culture and collaborative team
  
  

Disclaimers

• Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
• It is the policy of Formerra that all employees are employed at the will of Formerra for an indefinite period and are subject to termination at any time, for any reason, with or without cause or notice. At the same time, employees may terminate their employment at any time and for any reason.
• Equal Opportunity Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract.
• NOTICE: Formerra is committed to ensuring a fair and legitimate recruitment process. We want to alert job applicants to the potential risk of recruitment scams and encourage caution when responding to unsolicited job postings or communications. If you receive a job offer without having explicitly applied through our website or a legitimate job board, please be wary. We will never request sensitive personal information—such as your Social Security number, birth date, or banking details—via email. If you are uncertain about the legitimacy of a job posting or communication, please contact us directly at [email protected] .